Food & Beverage Host (Part-time Contract) - Port Perry

Job summary

The Food & Beverage Host is responsible for greeting guests, managing seating, and providing exceptional customer service in a fast-paced restaurant environment. Additionally, the role involves processing transactions, maintaining cleanliness of service areas, and ensuring compliance with safety and licensing regulations.

Job details

Great Blue Heron Casino & Hotel is seeking a Part-time Food & Beverage Host! This is a contract that will end on January 3, 2027. Under the general direction of the Food and Beverage Manager or designate, this position will be responsible for creating a positive first impression for restaurant guests. This role must lead by example in contributing to a safe and welcoming environment and creating great guest experiences. The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values: • Provides exceptional customer service to all internal and external customers in an upbeat, positive and professional manner; • Demonstrates thorough knowledge of all food and beverage items available at the restaurants and food hall; • Processes all cash and credit card transactions utilizing the P.O.S. system; • Ensures accurate cash handling and balancing of sales and/or cash float at the end of the shift; • Identify opportunities to upgrade products and maximize upselling opportunities to increase revenue; • Attends cash and serves guests in a timely and professional manner; • Wipes and clears tables to ensure cleanliness in the food hall and buffet dining area; • Welcome and greet guests; answer general inquiries relating to food, beverages and other restaurants on the premise; • Maintains clean service areas and stocks shelves as required; • Reports any irregular/suspicious activities, malfunctions and hazards to the supervisor immediately; • Assists other co-workers as requested; • Seats guests to minimize wait times as required by the management team; • Understand and follow opening and closing cashier duties; • Regular cleaning and sanitization of counters, refrigerators, and other equipment in the work area; • Performs preventive maintenance and cleaning of food and beverage equipment as required; • Adheres to all AGCO, GCGC, departmental and HR policies as they relate to functions of the role; • Ensures compliance with licensing laws, health and safety and other statutory regulations; • Performs other duties as assigned Successful applicants will demonstrate the following qualifications: • High School Diploma or equivalent working experience; • Valid Smart Serve Certificate required; • Previous cash handling experience; • Previous P.O.S system experience an asset; • Excellent interpersonal, teamwork, customer service and communication skills; • Must be people-focused and demonstrate a strong commitment to providing exceptional customer service; • Proactive and solution oriented with a drive to succeed; • Demonstrate strong initiative, active listening and teamwork skills; • Maintain a positive working relationship with fellow employees and management as part of a team; • Ability to multi-task and work under pressure in a fast-paced environment; • Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise; • This role requires extended period of standing, walking, bending and may lift up to 35 lbs Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure? Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process. Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.

What you’ll do

The Food & Beverage Host is responsible for greeting guests, managing seating, and providing exceptional customer service in a fast-paced restaurant environment. Additionally, the role involves processing transactions, maintaining cleanliness of service areas, and ensuring compliance with safety and licensing regulations.

Requirements

Candidates must possess a High School Diploma or equivalent and a valid Smart Serve Certificate. Previous experience with cash handling and P.O.S. systems is required, along with the ability to perform physical tasks such as standing for extended periods and lifting up to 35 lbs.

Listed skills

• Time management · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Point of sale systems
• Upselling
• Communication
• Teamwork
• Interpersonal skills
• Active listening
• Problem solving
• Sanitization
• Equipment maintenance
• Time management
• Multi-tasking
• Cash Handling
• Energetic
• Professionalism
• Stocking Merchandise
• Solution-Oriented
• Active Listening
• Artificial Intelligence
• Management
• Cleanliness
• Customer Service
• Sales
• Multitasking
• Restaurant Operation
• Balancing (Ledger/Billing)
• Seating Guests
• Greeting Customers

Job areas

• Food & Beverage
• Customer Service & Support
• Hospitality
• Food and Beverage Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop