Food & Beverage Supervisor-PCK

Job summary

The Food & Beverage Supervisor oversees front-of-house staff to ensure smooth restaurant operations and a high-quality customer dining experience. They are also responsible for staff training, performance management, payroll administration, and supporting marketing initiatives.

Job details

Position Summary Pickering Casino Resort is seeking Part-time Food & Beverage Supervisors! Under the direction of the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for overseeing and directing front of house staff to ensure the restaurant operations is operating smoothly. The Food & Beverage Supervisor is responsible to provide excellent internal and external customer dining experience while engaging with customers to obtain feedback. Manages the performance of the front house staff and encourages a welcoming work environment. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedure. Successful applicants will demonstrate the following qualifications: * Assign responsibilities and duties to respective roles to effectively manage operations; * Conduct performance evaluation, coaching and issuance of corrective actions to employees as required; * Maintain payroll systems including authorizing shifts, calculating bi-weekly time sheets, monitoring attendance and attendance management program for employees; * Strong understanding of the cash system policies and procedures and ensure compliance; * Complete daily reports and documents as required; * Responsible to assist with the full recruitment process; * Resolve customer concerns and complaints promptly and respectfully; * Provide training to new and existing employees and development opportunities; * Develops communication implementation plans to optimize performance of entertainment, promotions and special events; maximizes awareness and participation from team members and guests. * Liaises with marketing operations team members to report on site marketing results (e.g., event revenue, implementation strategies, best practices, guest and team member feedback, etc.) * Supports the Great Canadian’s program with team member awareness initiatives and measurement of guest satisfaction * Contributes to annual site marketing plan and budget; maintains budgeted loyalty and promotional costs for campaigns and special events, including advertising. * Liaises and communicates effectively with all appropriate operational department heads. * Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators. * Performing other duties as assigned. Minimum Qualifications: * High School Diploma; Post secondary education in marketing, tourism, hospitality, public relations, advertising or management is an asset; * Minimum 3 years of front of house experience working in a high volume multi-unit establishment or Casino; * Must have 1 year supervisory experience; * Proven knowledge in food and wine; * Experience supervising in an unionized environment is an asset; * WHIMIS Certification and/ or Food Safety Training is required; * Must have knowledge in Point of Sale system (POS) and inventory management systems; * Ability to work independently under pressure in a fast paced work environment; * Excellent leadership and time management skills; * Must have strong customer service orientated background with strong people and diversity skills; * Fluent in English, both written and verbal; * Possess strong conflict resolution skills including employee and customer disputes; * Must be able to obtain and maintain a Category 1 AGCO license and Smart Serve Certification Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

What you’ll do

The Food & Beverage Supervisor oversees front-of-house staff to ensure smooth restaurant operations and a high-quality customer dining experience. They are also responsible for staff training, performance management, payroll administration, and supporting marketing initiatives.

Requirements

Candidates must have at least 3 years of front-of-house experience in a high-volume establishment or casino, including 1 year in a supervisory role. A high school diploma is required, along with WHMIS certification, Food Safety training, and the ability to obtain a Category 1 AGCO license.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Recruitment · Preferred
• Training · Preferred
• Budgeting · Preferred
• Leadership · Preferred
• Food safety · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Customer Service
• Conflict Resolution
• Staff Supervision
• Performance Management
• Payroll Administration
• POS Systems
• Inventory Management
• Food Safety
• Time Management
• Communication
• Recruitment
• Training
• Marketing Operations
• Budgeting
• Payroll Systems
• Supervision
• Management
• Public Relations
• Data Compilation
• Food Safety And Sanitation
• Marketing
• Inventory Management System
• Marketing Planning
• Operations
• Performance Review
• Point Of Sale
• Coaching
• Restaurant Operation

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Human Resources
• Food and Beverage Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers