Part Time Guest Services Representative-BEL

Job summary

The Guest Services Representative is responsible for providing exceptional customer service, managing the switchboard, and greeting guests at the facility. They also assist with the Encore Rewards program, maintain waiting lists, and ensure compliance with all safety and operational policies.

Job details

Position Summary Under the direct supervision of the Manager, Operations, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. Key Accountabilities * Answers guest services switchboard; informs or re-directs calls accordingly * Greets guests in person; offers information on the facility, events and promotions * Providing information on the facility, bag and coat check, special events and promotions * Ability to make clear concise announcements on drawings, events and special promotions over a PA system * Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program * Maintaining Encore Rewards program * Maintaining all services standards * Maintain current knowledge/familiarity with all resort services and features including promotions and offerings * Maintaining highest standard of professionalism, ethics, grooming and attitude towards guests, clients and associates * Conducts guests to other areas as requested; conducts facility tours * Maintains waiting lists for table games and the Poker Room * Responds to, resolves or escalates issues as required * Communicates effectively with all appropriate operational departments * Builds strong working relationships with guests and team members * Ensures compliance with licensing laws, health and safety and other statutory regulations * Performs other duties as assigned or directed Education and Qualifications * High School Diploma * Minimum one year of experience in customer service; gaming experience an asset * Ability to successfully obtain a Gaming License * Ability to stand for long periods of time * A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays, and overnights, based on business needs. Work Environment Considerations * Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours Who we are! GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN. Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences. Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences. Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders. What's in it for you? * We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! * We provide you with the tools and technology needed to delight your clients! * You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world. * Freedom to Innovate: supports new and better ways to be successful. * Be your Authentic Self: environment that values diversity as a source of strength. * This isn't your typical "corporate" job. We work hard and we have fun! The only thing we don’t play games with…..is your career! Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We are committed to promoting Responsible Gambling. Learn more about our commitment here [https://greatcanadian.com/responsible-gambling/], Please note that due to the volume of applications, only those under consideration will be contacted for an interview. Thank you for your interest in Great Canadian Entertainment!

What you’ll do

The Guest Services Representative is responsible for providing exceptional customer service, managing the switchboard, and greeting guests at the facility. They also assist with the Encore Rewards program, maintain waiting lists, and ensure compliance with all safety and operational policies.

Requirements

Candidates must possess a High School Diploma and at least one year of customer service experience, with gaming experience considered an asset. Applicants must be able to stand for long periods and be willing to work a flexible schedule including evenings, weekends, and holidays.

Benefits

• Inclusive working environment • Collaborative culture • Professional development opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Safety Compliance · Preferred
• record keeping · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Public speaking
• Conflict resolution
• Problem solving
• Interpersonal skills
• Professionalism
• Gaming industry knowledge
• Switchboard operation
• Facility tours
• Record keeping
• Safety compliance
• Curiosity
• Ethical Standards And Conduct
• Customer Service
• Creativity
• Operations
• Greeting Customers

Job areas

• Customer Service & Support
• Hospitality
• Retail
• Guest Service Representative
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks