Part-time Guest Services Representative- Casino Flamboro

Hamilton, ON
On-site
Posted Oct 20, 2026
1 position

$20–$25 / hour

Opens an external site

Employment type: Part-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week

Job summary

The Guest Services Representative provides outstanding customer service by greeting guests, managing the switchboard, and promoting loyalty programs. They also assist with onsite events and ensure compliance with all safety and licensing regulations.

Job details

Position Summary Under the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. Key Accountabilities * Answers guest services switchboard; informs or re-directs calls accordingly * Greets guests in person; offers information on the facility, events and promotions * Promote and administer the Elements Re wards Loyalty program * Assisting with the execution of onsite events, promotions and entertainment initiatives * Responds to, resolves or escalates issues as required * Communicates effectively with all appropriate operational departments * Builds strong working relationships with guests and team members * Ensures compliance with licensing laws, health and safety and other statutory regulations * Performs other duties as assigned or directed Education and Qualifications * High School Diploma * Minimum 2 years of experience in customer service; gaming experience an asset * Ability to successfully obtain a Gaming License * Ability to exceed internal and external customer expectations through timely, effective and service oriented communication Work Environment Considerations * Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours

What you’ll do

Requirements

Candidates must have a high school diploma and at least two years of customer service experience. The ability to obtain a gaming license and work non-traditional hours is required.