Technical Support Representative-Call Center

Job summary

The Technical Support Representative will troubleshoot electrical and mechanical issues for residential and commercial products while providing technical guidance to dealers and customers. The role also involves supporting technical training, remote product diagnostics, and collaborating with Customer Service to resolve issues efficiently.

Job details

Job Title: Technical Support Representative-Call Center Employment Type: Full-Time Location: In- person ( 67 Toll Rd, Holland Landing, On L9N 1H2-Canada) Pay Rate: $26/hr. Shift: Monday-Friday (9:00am-5:30pm) Experience Required: 1-3 years of relevant experience Company Summary: Power the future. Grow with Greenworks Tools. At Greenworks Tools, we're transforming outdoor power with innovative, battery-powered technology designed to deliver powerful, cleaner, and quieter performance. As a global leader in battery-powered outdoor power equipment, we offer a full range of solutions for DIY consumers, landscaping professionals, and commercial users 24V to commercial-grade 82V platforms. Our people are at the heart of innovation. Join Greenworks and build your career while helping shape a cleaner, smarter, a cleaner, smarter and more sustainable future. Position Summary We are seeking a Technical Support Representative-Call Center to provide expert technical support for Greenworks residential and commercial products. This role will troubleshoot electrical, mechanical, and battery- related issues, assist dealers and customers with product with product and maintenance questions, and provide clear technical guidance and solutions. The successful candidate will combine strong mechanical and electrical knowledge with excellent communication and problem solving skills. This position will also support technical training, remote product diagnostics, collaboration with Customer Service to ensure issues are resolve efficiently and customers receive exceptional support experience. If you enjoy solving technical challenges, helping others, and working with innovative battery-powered technology, we'd love to hear from you. Essential Duties and responsibilities * Troubleshooting electrical and mechanical problems on commercial and residential Units. * Providing technical guidance and maintenance support to dealers. * Provide technical training in-person, digitally, or with written programs when necessary. * Effective time management with ability to prioritize workload demands. * Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies. * Support Customer Service with Salesforce activated action items hourly/daily. * Responsible for understand, facilitating, and coordinating all efforts regarding the A3S/ Greenworks Fleet Connect (remote product support). * Will be required to perform any other duties necessary. Required Education and Experience * Education from a college of Applied Science and Technology majoring in one of these fields Mechatronics, Electromechanical, Electronics, Electrical Engineering-Technician or Technologist or another similar field. * Work experience with electric/battery operating equipment and systems would be a plus. * Advanced mechanical and electronic knowledge. * Must be able to read and interpret electrical schematics and blueprints. * Experience and knowledge with AC and DC motors and their controllers. * Be proficient in the operation of various measuring tools, instruments and power tools. Including but not limited to multimeter, Megohm-meter, AC/DC power source. * Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause. * Knowledge of CAN BUS and other communication protocols preferred. * Proficient communication skills ( verbal and written) with the ability to provide conflict resolution. * Proven track record on key performance indicators (KPI) driving results for the company, department, and personal success. Nice to have qualifications * Schedule flexibility * Bilingual ( French or Spanish fluency) * Previous call center experience * Experience with Salesforce Benefits * Single Health Coverage * Opportunities for career progression * Product discount * Complementary coffee on site * Paid sick days, personal days and vacation time We use AI-powered tools to help streamline parts of our recruitment process, such as resume screening. These tools supports-but do not replace-human decision-making. Final hiring decisions are always made by our Hiring team and HR team. Company Summary: As a rapidly growing manufacturer of residential, commercial, and lifestyle products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we're pushing the limits of what battery technology can do to improve the quality of work and life.

What you’ll do

The Technical Support Representative will troubleshoot electrical and mechanical issues for residential and commercial products while providing technical guidance to dealers and customers. The role also involves supporting technical training, remote product diagnostics, and collaborating with Customer Service to resolve issues efficiently.

Requirements

Candidates must have a college education in Mechatronics, Electromechanical, Electronics, or Electrical Engineering. Proficiency in reading electrical schematics, operating measuring instruments, and troubleshooting battery-operated equipment is required.

Benefits

• Single Health Coverage • Career Progression Opportunities • Product Discount • Complementary Coffee • Paid Sick Days • Personal Days • Vacation Time

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Conflict Resolution · Preferred
• Salesforce · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Troubleshooting
• Electrical Schematics
• Mechanical Knowledge
• Electronic Knowledge
• Multimeter
• Megohm-meter
• Power Tools
• Salesforce
• Communication
• Problem Solving
• Time Management
• Conflict Resolution
• AC/DC Motors
• CAN BUS
• Multimeters
• AC/DC Power
• Power Tool Operation
• AC Motors
• Artificial Intelligence
• Electrical Engineering
• Applied Science
• Battery Technology
• Multilingualism
• Blueprinting
• Call Center Experience
• Decision Making
• Customer Service
• Communications Protocols
• DC Motors
• Electromechanics
• Electronics
• Spanish Language
• French Language
• Leadership
• Innovation
• Key Performance Indicators (KPIs)
• Landscaping
• Product Support
• Resume Screening
• Technical Training
• Troubleshooting (Problem Solving)
• Coordinating
• Prioritization

Job areas

• Customer Service & Support
• Engineering
• Manufacturing
• Technology
• Technical Support Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives