Sales Associate

Job summary

Process and reconcile customer transactions accurately, provide excellent guest service, and balance cash at the beginning and end of shifts. Manage Gift Shop displays and inventory, follow lottery and regulatory procedures, prepare the Lotto Desk, and communicate issues to the manager or supervisor.

Job details

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career. Position Overview Under the direction of the Gift Shop Manager, the Sales Associate is responsible for conducting and reconciling money transactions in an accurate and timely manner. Emphasis must be placed on exceptional customer service, as the Sales Associate will be conducting transactions directly with customers. Attention to detail is required for balancing purposes at the start and end of each specified shift. All necessary precautions are required to ensure the safety and health of customers and ensure that safe work practices are adhered to at all time. Required Skills And Abilities Possess excellent interpersonal and strong verbal and written communication skills to promote and deliver impeccable service and standards at all times. Ability to work and thrive in a team oriented environment, and be able to function independently Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment Must be available for shift-work, be able to stand for long periods of time Must be aware of and able to work in a smoking environment May require lifting weight of up to approximately 50 lbs. Education And Experience Lottery Training 1-2 years experience in cash handling experience in a fast paced environment. Experience working with POS systems required. Knowledge, Skills And Abilities Provide excellent guest service consistent with Company's core service standards and brand attributes. For the Gift Shop, responsible for all inventories on display, opening and closing procedures, inventory of Cigarettes and Lottery Scratch Tickets, follow policies and procedures in the selling, redeeming and cancelling of Online Lottery Tickets. Know your Monthly Specials Perform payment transactions for guests accurately and efficiently. Ensure all items required at Lotto Desk are in place prior to the start of, and end of each shift. Ensure all AGLC, casino and other provincial or federally mandated laws, policies and procedures are understood and adhered to at all times. Develop and maintain positive relationships with all guests, Gift Shop staff and other casino staff. Must always report to work on time. Must always present themselves in a clean neat uniform. Must always maintain proper hygiene and grooming. Communicate to the Gift Shop Manager or Supervisor any issues that may require assistance to remedy. Attend meetings and training programs when required. We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please. Priority will be given to Tsuut'ina Nation members.

What you’ll do

Process and reconcile customer transactions accurately, provide excellent guest service, and balance cash at the beginning and end of shifts. Manage Gift Shop displays and inventory, follow lottery and regulatory procedures, prepare the Lotto Desk, and communicate issues to the manager or supervisor.

Requirements

Requires 1–2 years of cash-handling experience in a fast-paced environment, experience with POS systems, and lottery training. Candidates must have strong communication and customer-service skills, be able to work independently and as part of a team, and be available for shifts involving prolonged standing and potentially lifting up to approximately 50 pounds.

Benefits

• Benefits
• Career Growth Opportunities

Listed skills

• Cash handling · Preferred
• Point-of-sale systems · Preferred
• Customer service · Preferred
• written communication · Preferred
• interpersonal skills · Preferred
• Teamwork · Preferred
• Attention to detail · Preferred
• Inventory management · Preferred
• Payment Processing · Preferred
• Occupational safety · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Cash Handling
• Point-Of-Sale Systems
• Customer Service
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Teamwork
• Independent Work
• Attention To Detail
• Inventory Management
• Lottery Ticket Sales
• Payment Processing
• Shift Work
• Workplace Safety
• Time Management

Job areas

• Retail
• Customer Service & Support
• Hospitality
• Sales
• Finance & Accounting

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