Assistant Manager - Tim Hortons

The salary range for this position is $50,000 - $53,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy. The Assistant Manager will be responsible for overseeing the unit while working with the Manager and team to successfully manage residential dining operations. Now, if you were to come on board as our Assistant Manager, we’d ask you to do the following for us: * Help the Manager oversee the residential dining operations. * Develop and monitor a meal and break schedule for the staff that does not interfere with customer service. * Train, develop and lead a team of associates capable of providing great customer service. * Monitor and organize catering orders with weekly invoicing. * Perform administrative duties, including cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.” * Be accountable for client and customer relationship building * Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs Think you have what it takes to be our Assistant Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit: * Strong supervisory experience. * Ability to provide excellent judgment for problem-solving and strong arithmetic skills * A passion for Customer Service excellence * Detail-oriented and thrive in a fast-paced environment * Solid team player with an emphasis on customer service * Strong supervisory skills and the proven ability to motivate, lead and coach staff * Superior client relationship skills * Excellent communication skills (written and verbal) * Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.) * Able to accommodate a flexible work schedule (including evenings and weekends)

The Assistant Manager oversees residential dining operations, including staff scheduling, training, and performance management. They are also responsible for administrative tasks such as inventory, invoicing, and ensuring compliance with health and safety standards.

Candidates must possess strong supervisory experience and the ability to lead and motivate a team in a fast-paced environment. Excellent communication, arithmetic, and computer skills, along with a commitment to customer service excellence, are required.

• Customer servicePreferred
• Problem solvingPreferred
• Cash handlingPreferred
• Microsoft OfficePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Supervisory skills
• Customer service
• Team leadership
• Staff training
• Inventory management
• Administrative duties
• Cash handling
• Relationship building
• Problem-solving
• Arithmetic skills
• Communication skills
• Microsoft Office
• Scheduling
• Catering management
• Health and safety compliance
• Supervision
• Administrative Functions
• Motivational Skills
• Microsoft Excel
• Arithmetic
• Cash Register
• Customer Service
• Communication
• Computer Literacy
• Customer Relationship Building
• Invoicing
• Problem Solving
• Microsoft Outlook
• Operations
• Quality Assurance
• Detail Oriented

• Management & Leadership
• Hospitality
• Food & Beverage
• Customer Service & Support
• Administrative
• Assistant Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week