Supervisor Full Time

Job summary

The supervisor is responsible for overseeing evening restaurant operations, including managing staff, ensuring high-quality customer service, and maintaining safety standards. They also handle administrative tasks such as cash reconciliation, inventory control, and operational reporting.

Job details

How you will make an Impact: As a Tim Hortons Supervisor you will be responsible for overseeing restaurant operations during evening shifts, ensuring excellent customer service, efficient team performance, and adherence to company standards. As a Supervisor you will: * Supervise and support team members during evening operations. * Ensure exceptional customer service and guest satisfaction. * Manage cash registers, deposits, and shift-end reconciliation. * Monitor food quality, freshness, and presentation standards. * Enforce health, safety, and sanitation regulations. * Train, coach, and motivate employees to meet performance expectations. * Handle customer inquiries and resolve complaints professionally. * Assist with inventory control, stock replenishment, and ordering needs. * Coordinate staffing and delegate tasks to ensure efficient operations. * Complete opening, closing, and daily operational reports as required. About you: * Previous supervisory or leadership experience in a food service, hospitality, retail, or customer service environment is preferred. * Strong customer service and communication skills, with the ability to handle customer concerns professionally. * Ability to lead, coach, and motivate a team in a fast-paced environment. * Strong organizational and time-management skills, with the ability to prioritize tasks and delegate effectively. * Ability to work independently and make sound decisions during evening operations. * Strong attention to detail and commitment to food quality, cleanliness, safety, and sanitation standards. * Comfortable handling cash, transactions, deposits, and shift reconciliation accurately. * Ability to monitor inventory, restock supplies, and support inventory control procedures. * Basic computer skills and the ability to complete operational reports and documentation. * Ability to remain calm and professional when addressing customer complaints or operational issues. * Ability to stand for extended periods and perform physical tasks such as lifting, carrying, bending, and reaching as required. * Food safety certification and/or previous experience with food safety standards is an asset. * Availability to work evenings, weekends, and holidays as required. The hourly wage for this role is $18.00. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

What you’ll do

The supervisor is responsible for overseeing evening restaurant operations, including managing staff, ensuring high-quality customer service, and maintaining safety standards. They also handle administrative tasks such as cash reconciliation, inventory control, and operational reporting.

Requirements

Candidates should have previous supervisory or leadership experience in a food service, retail, or hospitality environment. Strong communication, organizational, and problem-solving skills are required, along with the ability to work evenings, weekends, and holidays.

Listed skills

• Team Leadership · Preferred
• Customer service · Preferred
• Conflict Resolution · Preferred
• Inventory management · Preferred
• Cash handling · Preferred
• Time management · Preferred
• Communication · Preferred
• Decision Making · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Customer Service
• Conflict Resolution
• Inventory Management
• Cash Handling
• Staff Training
• Operational Reporting
• Food Safety Compliance
• Time Management
• Communication
• Decision Making
• Organization
• Operations
• Team Performance Management
• Prioritization
• Leadership
• Detail Oriented
• Restaurant Operation
• Computer Literacy
• Inventory Control
• Cleanliness
• Legislation
• Customer Inquiries
• Reconciliation
• Food Services
• Food Safety And Sanitation
• Sanitation
• Inventory Monitoring
• Cash Register
• Food Safety Certification
• Deposit Accounts
• Delegation Skills
• Food Quality Assurance And Control

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Retail
• Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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