Head Technician

Company Description Groupe Gabriel is a leading automotive group representing major car and motorbike brands across Greater Montreal and the South Shore. The group was founded on a commitment to trustworthy sales, mechanical, and body shop services, and has grown by adding multiple dealerships to meet strong customer demand. Groupe Gabriel offers a wide range of vehicles, from high-end prestige models to energy-efficient options that fit everyday needs and budgets. The team is dedicated to delivering impeccable, family-style customer service and going the extra mile before, during, and after each sale, making “the difference” for every client. Role Description The Head Technician is a full-time, on-site role based in Montreal, QC, overseeing the technical operations of the service department. This role includes diagnosing complex mechanical and electrical issues, performing and supervising repairs, and ensuring all work meets manufacturer and safety standards. The Head Technician coordinates and mentors the technician team, assigns work orders, and supports continuous skills development and adherence to best practices. Daily responsibilities also include collaborating with service advisors, maintaining accurate repair documentation, optimizing workflow to meet service deadlines, and promoting a culture of quality, efficiency, and customer satisfaction. Qualifications Strong automotive technical expertise in diagnostics, mechanical repairs, and electrical systems. Proficiency with modern diagnostic tools, service software, and manufacturer technical documentation. Experience leading, coaching, and coordinating a team of technicians in a fast-paced service environment. Knowledge of safety regulations, quality control standards, and best practices in automotive service. Effective communication skills for working with service advisors, colleagues, and customers. Recognized automotive technician certification or license; additional manufacturer training is an asset. Several years of experience in an automotive service department, including senior or lead technician responsibilities. Ability to prioritize multiple work orders, maintain attention to detail, and meet time and quality targets. Comfort working on a range of vehicle types, including luxury, performance, and energy-efficient models. Basic computer skills for work order management, reporting, and accessing technical information.

The Head Technician oversees technical operations, diagnosing complex mechanical and electrical issues while supervising repairs to ensure safety standards. They coordinate the technician team, assign work orders, and collaborate with service advisors to optimize workflow and customer satisfaction.

Candidates must possess strong automotive technical expertise and a recognized technician certification or license. Several years of experience in a senior or lead role within an automotive service department are required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Automotive Diagnostics
• Mechanical Repairs
• Electrical Systems
• Team Leadership
• Coaching
• Workflow Optimization
• Quality Control
• Safety Regulations
• Technical Documentation
• Service Software
• Customer Service
• Work Order Management

• Trades
• Management & Leadership
• Transportation
• Customer Service & Support

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available