Property service coordinator - Montréal

Job summary

The Property Service Coordinator is responsible for managing service requests, coordinating with building technicians, and maintaining tenant files in Yardi. They also handle administrative tasks such as processing invoices, preparing reports, and assisting with rent collection and tenant satisfaction.

Job details

How about joining a company where people are at the heart of the projects? Our Operations team in Montreal is expanding, and we are looking for passionate talents to join our adventure! Being part of the MACH team means joining a team of over 450 members. We work every day to apply our expertise to real estate and our clients. For 25 years, MACH has been building projects designed to have a lasting, impactful, and meaningful influence on cities and neighborhoods; on the lives of residents, users, and visitors. In Canada, MACH ranks among the largest real estate owners. It stands out with a portfolio of over 45 million square feet, including several iconic landmarks in the Quebec urban landscape: the Sun Life Building, the CIBC Tower, the Place Victoria Tower, the Quartier des Lumières site, and the Telus Building in Quebec City. JOIN A TEAM OF PROFESSIONALS AND WORK IN A HEALTHY ENVIRONMENT! Based in Montreal and reporting to the Property manager, here are the main responsibilities of your new position as Property service coordinator: Respond to service requests. Assign work orders to Building Technicians and follow up on them. Ensure good communication between the Technician and the Property Manager. Ensure proper deployment of Technicians to buildings. Ensure tenant files in Yardi are complete and up to date. Respond to various tenant requests. Send various letters and communications. Process purchase orders. Process invoices. Manage security permits and incident reports. Manage service contracts as requested by Property Managers. Prepare monthly reports. Collaborate with the Property Manager on tenant satisfaction surveys. Supervise overdue rent collection in collaboration with the Property Manager. Assume responsibility for Junior Property Coordinators during their absence. Provide training and mentoring to Junior Property Coordinators. Perform other related tasks as required. Qualifications: College diploma in office administration. CPM or FMP certification (an asset). Minimum of three (3) years of experience in a similar position, particularly in real estate. Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint). In addition to joining a dynamic environment, here are the benefits of working at MACH: Competitive salary; Summer hours all year; Medical and dental insurance; RRSP with employer participation; Transport costs reimbursed at 100%; 6 sick/personal days per year; Reimbursement of a sports subscription according to the amount in force; Employee Assistance Program (EAP); Training and development. At MACH, we believe that a company’s strength lies in the richness of its differences. We value diversity in all its forms — whether cultural, ethnic, gender-based, age-related, sexual orientation, abilities, background, or perspectives. We are committed to providing an inclusive work environment where everyone can fully contribute to our collective success. This commitment is also reflected in our adherence to ESG principles, integrating sustainable, ethical, and responsible practices into all our actions and decisions. We thank all applicants in advance for their interest in this position, but only those selected for an interview will be contacted.

What you’ll do

The Property Service Coordinator is responsible for managing service requests, coordinating with building technicians, and maintaining tenant files in Yardi. They also handle administrative tasks such as processing invoices, preparing reports, and assisting with rent collection and tenant satisfaction.

Requirements

Candidates must have a college diploma in office administration and at least three years of relevant experience, preferably in real estate. Proficiency in the Microsoft Office Suite is required, while CPM or FMP certifications are considered an asset.

Benefits

• Competitive salary • Summer hours • Medical insurance • Dental insurance • RRSP with employer participation • Transport costs reimbursed • Sick days • Personal days • Sports subscription reimbursement • Employee Assistance Program • Training and development

Listed skills

• Communication · Preferred
• Reporting · Preferred
• Office Administration · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property management
• Office administration
• Work order management
• Tenant relations
• Yardi
• Microsoft Office Suite
• Invoice processing
• Purchase order management
• Reporting
• Mentoring
• Communication
• Security permit management
• Incident reporting
• Rent collection
• Environmental Social And Corporate Governance (ESG)
• Influencing Skills
• Workplace Inclusivity
• Office Administration
• Influencing Without Authority
• Ethical Standards And Conduct
• Yardi (Property Management Software)
• Microsoft Excel
• Training And Development
• Employee Assistance Programs
• Incident Reporting
• Invoicing
• Mentorship
• Microsoft Office
• Operations
• Microsoft PowerPoint
• Real Estate
• Rent Collection

Job areas

• Administrative
• Management & Leadership
• Construction
• Property Services Coordinator
• Property Appraiser / Assessor
• Valuers and Loss Assessors
• Appraisers and Assessors of Real Estate
• Property Appraisers and Assessors