Contact center Agent

Creators of unique Canadian Spa Villages, Groupe Nordik brings exceptional wellness experiences to life in all its destinations. Nordik Spa Village Chelsea, Thermea Spa Village Winnipeg and Thermea Spa Village Whitby Supported by a team of over 800 passionate employees, we combine innovation, expertise and teamwork to push the boundaries of wellness. Every team at Groupe Nordik plays a key role in bringing our ambitious creations to life. Each one of us is a passionate individual, united by a shared desire to make a difference. Your Day-to-Day Mission Our contact centre representatives are the starting and ending point of our wellness experience. From managing reservations to educating guests on the benefits of our spas, you will be at the heart of our operations, assisting guests through phone calls and online inquiries. Our contact centre supports our operations and guests at all times — we are open Monday to Sunday, 364 days a year. What Groupe Nordik Offers You: Competitive salary based on Groupe Nordik's pay scale Access to a comprehensive benefits program, including telemedicine Complimentary spa access for you and a guest of your choice Discounts on food, massage therapy, and aesthetic services at our spas Free access to an on-site fitness facility A warm and welcoming work environment, including parking and complimentary non-alcoholic beverages Personalized training and development program Your Contribution to the Team Will Include: Provide assistance to guests by phone, chat and/or email Answer questions and facilitate problem resolution Provide product recommendations and/or complete the sales cycle based on guest needs Recognize and act on upselling opportunities Recognize when to escalate issues or complaints to supervisors, based on the guest interaction Gather information and document interaction details to ensure appropriate follow-up on guest requests Adhere to contact centre standards for customer service excellence, including scripts and procedures Follow up on all internal requests, as needed To Succeed in This Role, You Will: Hold a high school diploma Possess a minimum of 2 (two) years of experience in sales and/or customer service Be bilingual (French and English) — essential to support our operations outside Quebec Call centre experience is considered an asset The Ideal Candidate for This Role: Communicates effectively, both verbally and in writing, in French and English Manages multiple tasks at once Demonstrates excellent interpersonal skills Shows analytical thinking and attention to detail Work Schedule and Status: Permanent full-time positions Flexible availability is required

Manage guest reservations and inquiries via phone, chat, and email while providing product recommendations and upselling services. Ensure customer service excellence by documenting interactions and escalating complex issues to supervisors.

Candidates must have a high school diploma and at least two years of experience in sales or customer service. Fluency in both French and English is essential for supporting operations outside of Quebec.

• Comprehensive Benefits Program • Telemedicine • Complimentary Spa Access • Discounts On Food, Massage Therapy, And Aesthetic Services • Free Access To On-site Fitness Facility • Parking • Complimentary Non-alcoholic Beverages • Personalized Training And Development Program

• Customer servicePreferred
• SalesPreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Bilingualism
• French Language
• English Language
• Upselling
• Problem Resolution
• Interpersonal Skills
• Analytical Thinking
• Attention To Detail
• Multitasking
• Call Center Operations

• Customer Service & Support
• Hospitality
• Sales
• Sports & Recreation

Minimum education

High school

Minimum experience

2+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level