Customer Service Representative - Prairies (Temporary)

Job summary

The Customer Service Representative will manage inbound and outbound client calls, process orders, and provide sales support to ensure high-quality service. They will also maintain customer relationships, perform inventory searches, and assist the sales team with various clerical tasks.

Job details

The Customer Service Representative supports clients and acts as an ambassador of an open and collaborative sales culture. This is a 3‑month temporary role for the peak period. Responsibilities * Offer exceptional customer service at all times . * Answer inbound client calls to promote the product lines offered by the company or propose alternatives . * Participate in outbound call campaign. * Sales support * Clerical task * Provide solutions to customer issues and concerns in a professional and courteous manner. * Maintain favorable relationships with the customer to encourage repeat and future business. * Enter all client orders in the system . * Follow-up on order and delivery statuses when required by the client . * Perform inventory searches within our network and with external suppliers when required . * Assist Sales Team and support coworkers in executing certain tasks . * Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures * Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed. * All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs. Success Factors: * Minimum of two years of experience in customer service, sales, distribution, or supply chain. * Experience in the tire or automotive industry is considered an asset. * Good understanding of inventory management and product availability. * Excellent communication skills and ability to build strong customer relationships. * Strong customer focus and commitment to delivering exceptional service. * Excellent organizational, prioritization, and attention-to-detail skills. * Strong problem-solving abilities with a proactive mindset. * Proficiency with Microsoft Office and CRM/ERP systems. * Bilingualism required: Proficiency in English is necessary due to frequent interactions with predominantly English-speaking pan-Canadian customers and partners. This language is frequently used in both written and verbal communications. An advanced level is required.

What you’ll do

The Customer Service Representative will manage inbound and outbound client calls, process orders, and provide sales support to ensure high-quality service. They will also maintain customer relationships, perform inventory searches, and assist the sales team with various clerical tasks.

Requirements

Candidates must have at least two years of experience in customer service, sales, or supply chain, with proficiency in Microsoft Office and CRM/ERP systems. Excellent communication skills and bilingualism are required to effectively support pan-Canadian customers.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• ERP · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales support
• Inventory management
• Communication skills
• Problem-solving
• Organizational skills
• Attention to detail
• Microsoft Office
• CRM
• ERP
• Bilingualism
• Order processing
• Relationship management
• Proactive mindset
• Communication
• English Language
• Problem Solving
• Prioritization
• Detail Oriented
• Customer Relationship Management
• Enterprise Resource Planning
• Coaching
• Sales
• Customer Service
• Inventory Management
• Clerical Works
• Automotive Industry
• Outbound Calls
• Sales Support
• Supply Chain Acumen

Job areas

• Customer Service & Support
• Sales
• Logistics
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives