Shift Manager

Job summary

The Shift Manager leads and supervises station duties to ensure quality products and service while maintaining operational standards. They are also responsible for training new employees, managing shift meetings, and overseeing cleaning and sanitation procedures.

Job details

Position Summary: This position performs, leads, and supervises basic operational duties to provide quality products and service to guests. Essential Job Duties: * Perform, lead, and supervise station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as assigned to meet operational standards * Assist with new employee orientation and training * Comply with all company policies, procedures, and operational standards * Perform, lead, and supervise regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards * Regular attendance ADDITIONAL DUTIES: * Lead shift meetings * Report customer or employee complaints/issues to MOD * Move and stock food product weighing up to 50 pounds * Perform other job-related duties as assigned or required Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays Qualifications and Job Requirements: * Knowledge/Skills * General restaurant or retail knowledge * Basic math and reading skills * Effective verbal and written communication skills * Ability to follow directions * Multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

What you’ll do

The Shift Manager leads and supervises station duties to ensure quality products and service while maintaining operational standards. They are also responsible for training new employees, managing shift meetings, and overseeing cleaning and sanitation procedures.

Requirements

Candidates should possess general restaurant or retail knowledge along with basic math and reading skills. Effective communication, leadership, and the ability to perform physical tasks such as lifting up to 50 pounds are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Training · Preferred
• Leadership · Preferred
• Food preparation · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Sanitation · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Supervision
• Conflict resolution
• Time management
• Decision making
• Multi-tasking
• Communication
• Customer service
• Food preparation
• Sanitation
• Training
• Math skills
• Reading skills
• Grilling
• Decision Making
• Conflict Resolution
• Cooking
• Mopping
• Food Preparation
• General Mathematics
• Multitasking
• Restaurant Operation
• Time Management

Job areas

• Food & Beverage
• Management & Leadership
• Hospitality
• Customer Service & Support
• Retail
• Shift Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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