Inside Sales Expert

Job summary

The Inside Sales Expert assists customers with sales orders, product information, and quotations while maintaining service throughput. They also collaborate with the sales team to determine pricing and ensure high standards of customer service.

Job details

Inside Sales Expert Status: Regular, Full time Location: Edmonton, Alberta Job Description Reporting to the Process and Control Manager, the Inside Sales Expert assists EWEL's customers directly on the front line primarily by phone and email, and sometimes face-to-face. The Sales Expert is an essential part of EWEL’s sales team and works with all team members to ensure the success and development of the department. The Inside Sales Expert is customer-focused, friendly, outgoing, and has at least two years' experience in the electrical or electrical sales industry. QUALIFICATIONS & IDEAL SKILLS This position demands a friendly, helpful attitude, an outgoing personality, and the capability to work with a team in a fast-paced sales environment. The Inside Sales Expert will have: A minimum of 2 years experience in electrical sales or other area of the electrical industry. Strong in-person, verbal, and written communication skills in English. Working knowledge of computerized inventory control systems (ERP systems). Experience with Microsoft Word, Excel, and Outlook. Ability to read and interpret invoices, manuals, specification sheets, and instructions. High school diploma or equivalent. Ability to lift 40-50 pounds repeatedly. Ability to stand, walk, kneel, squat, bend while reaching, and work in hot or cold temperatures. RESPONSIBILITIES & DUTIES Assist EWEL’s customers with sales orders, product information, product research and advice, and quotations in a professional, friendly, and helpful manner. Address customer phone calls and email using a team approach, in a timely and professional manner. Process sales and maintain service and quotation throughput. Work closely with colleagues and manager to determine strategic quotation pricing. Respect confidential nature of inventory cost information. Work cohesively with counter sales staff to ensure highest standard of customer service. Resolve customer complaints. Properly pick and pack materials for customer transportation when applicable. Manage Eclipse queues (see Solar Eclipse Responsibilities, below). Adhere to EWEL’s warehousing standards and procedures when applicable. Practice and uphold EWEL & industry-standard safety practices. Assist in other departments as needed when time allows. Establish and maintain good working relationships with fellow employees, vendors, and customers. Communicate with internal and external parties in a professional manner in verbal and written forms. What’s in it for you We are a major player, involved in the energy transformation in Canada. We offer a dynamic work environment with great career opportunities. We value initiative, encourage engagement and recognize everyone's contribution. What sets us apart is our: Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture. A strong national network offering real opportunities to grow: our people make the difference. Among our benefits: Flexible group insurance plan customizable to your needs. Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). Group RRSP with employer contribution and TFSA. Postsecondary Scholarship Program for our employee’s children. Years of Service Recognition Program. Come build your career with us, a growing network geared for your ambitions! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

What you’ll do

The Inside Sales Expert assists customers with sales orders, product information, and quotations while maintaining service throughput. They also collaborate with the sales team to determine pricing and ensure high standards of customer service.

Requirements

Candidates must have at least two years of experience in the electrical industry and proficiency with ERP systems and Microsoft Office. The role requires strong communication skills and the physical ability to perform warehouse tasks.

Benefits

• Annual profit-sharing
• Flexible group insurance plan
• Telemedicine
• Employee Assistance Program
• Group RRSP
• TFSA
• Postsecondary Scholarship Program
• Years of Service Recognition Program

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred
• Microsoft Outlook · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Electrical sales
• Customer service
• Inventory control systems
• ERP systems
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication skills
• Quotation pricing
• Problem solving
• Product research
• Safety practices
• Invoicing
• Communication
• English Language
• Research
• Sales
• Professionalism
• Customer Service
• Employee Assistance Programs
• Lifting Ability
• Telehealth
• Eclipse (Software)
• Inside Sales
• Energy Transformation
• Quotations
• Inventory Control Systems
• Customer Complaint Resolution
• Electrical Industry

Job areas

• Sales
• Customer Service & Support
• Energy
• Logistics
• Administrative
• Inside Sales Executive
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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