Inside Sales Representative-EN

Job summary

The Inside Sales Representative is responsible for selling products, processing customer orders, and providing technical information to resolve customer issues. They proactively suggest alternate products and collaborate with the Business Centre Manager and Outside Sales Representatives to improve service.

Job details

Inside Sales Representative Status Regular, Full time Location: Edmonton, Alberta Job Description Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner. Main Responsibilities Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs; Responds to the customer's inquiries in a timely manner; On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager; Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards; Proactively suggests associated and/or alternate products as needed; Promotes focus product items to generate incremental sales; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.; Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge. Requirements One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience Strong English communication skills written and spoken Demonstrated people skills; Excellent organizational skills; Relevant DataComm Market Knowledge and experience is an asset for this position. Knowledge of products and services sold within our market; Must be customer service driven; Good knowledge of MS Office (Word, Excel, Outlook). Work Location: 21469- 115 Avenue NW Edmonton, AB T5S 0K5 What’s In It For You We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities. What Sets Us Apart Is Our Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture. A strong national network offering real opportunities to grow: our people make the difference. Among Our Benefits Flexible group insurance plan customizable to your needs. Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). Group RRSP with employer contribution and TFSA. Postsecondary Scholarship Program for our employee’s children. Charging terminals available at our facilities. Years of Service Recognition Program. Come build your career with us, a growing network where our people make it happen! Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

What you’ll do

The Inside Sales Representative is responsible for selling products, processing customer orders, and providing technical information to resolve customer issues. They proactively suggest alternate products and collaborate with the Business Centre Manager and Outside Sales Representatives to improve service.

Requirements

Candidates should ideally have one to three years of industry experience or relevant professional training. Proficiency in MS Office and strong English communication and interpersonal skills are required.

Benefits

• Annual Profit-sharing • Flexible Group Insurance Plan • Telemedicine • Employee Assistance Program (EAP) • Group RRSP With Employer Contribution • TFSA • Postsecondary Scholarship Program For Children • Charging Terminals • Years Of Service Recognition Program

Listed skills

• Customer service · Preferred
• MS-Office · Preferred
• Negotiation · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Customer Service
• Negotiation
• Order Processing
• Technical Support
• English Communication
• Organizational Skills
• MS Office
• DataComm Market Knowledge
• Product Promotion

Job areas

• Sales
• Customer Service & Support
• Energy