Supervisor

Job summary

The Supervisor leads the team to deliver exceptional customer experiences while managing daily store operations and commercial performance. They act as a brand ambassador, ensuring store standards are met through effective team inspiration and operational excellence.

Job details

Company Description Job Description As a Supervisor, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging. Key Responsibilities: Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful Qualifications Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing. Customer-focused: You enjoy engaging with people and are committed to delivering excellent service. Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests. Action-oriented: Proactive and driven to take initiative and get things done. Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives. Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. Comfortable working varied hours, including evenings, weekends, and holidays. Additional Information This is a Full Time position with a contract of 32-40 hours a week. Apply by sending in your CV in English as soon as possible. We do not use artificial intelligence or automated tools to screen applications or review CVs. All applications are reviewed by our Talent Acquisition team. Compensation: $25.20-$26.46 Benefits: We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. In addition to this Canada based colleagues also receive: Health & Dental Coverage RRSP Program 25% Staff Discount Vacation/Wellness, Holiday, and Parental Pay Life & Disability Insurance Employee Assistance program (EPA) Employee Referral Bonus Inclusion & Diversity At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve. COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements. All your information will be kept confidential according to EEO guidelines.

What you’ll do

The Supervisor leads the team to deliver exceptional customer experiences while managing daily store operations and commercial performance. They act as a brand ambassador, ensuring store standards are met through effective team inspiration and operational excellence.

Requirements

Candidates must have previous experience in retail or hospitality with a strong understanding of store operations and stock processing. The role requires a customer-focused individual who is adaptable, proactive, and comfortable working varied hours including weekends and holidays.

Benefits

• Staff discount • Incentive program • Health coverage • Dental coverage • RRSP program • Vacation pay • Wellness pay • Holiday pay • Parental pay • Life insurance • Disability insurance • Employee assistance program • Employee referral bonus

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Product Knowledge · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail operations
• Team leadership
• Sales data analysis
• Communication
• Organizational skills
• Product knowledge
• Styling advice
• Inventory management
• Problem solving
• Adaptability
• Proactive
• Active listening
• Retail Operations
• Product Knowledge
• Action Oriented
• Willingness To Learn
• Service Standards
• Artificial Intelligence
• Management
• Customer Service
• English Language
• Sales
• Leadership
• Innovation
• Operational Excellence
• Proactivity
• Enthusiasm

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Supervisor
• Retail Operations Supervisor
• Shop Supervisors
• General and Operations Managers