1615-Intercom Operator, McMaster Parking (Casual)

Job summary

The Intercom Operator manages parking intercom inquiries and assists customers at entrance, exit, and pay station terminals. They also monitor security cameras and remotely control parking equipment software to ensure efficient facility operations.

Job details

Who were looking for We are seeking a skilled Intercom Operator to join our Hamilton Health Sciences Volunteer Association Parking Services team on a casual basis (0-19 hours per week) at McMaster Hospital. This position consists of a rotating schedule of every fourth weekend, Saturday and Sunday, 7 a.m. to 7 p.m. As Intercom Operator you will be responsible for managing and operating the parking intercom and assisting customers with their parking needs over the intercom lines. This is a hands-on role that requires attention to detail and the ability to work in a fast-paced environment and strong customer services skills. What you'll do * Answer parking intercoms located at the exit, entrance and pay station terminals throughout Hamilton Health Sciences parking facilities in a timely manner. * Manage the incoming intercom inquiries in priority sequence. * Remotely control and navigate parking equipment software in order to help a caller. * View security cameras located within the parking facilities in order to ensure accurate information and assistance is provided. * Other duties as assigned by Parking Manager or Director of Parking Operations. What you bring * Strong hospitality and communications skills and a friendly customer orientated demeanor. * Minimum grade 12 education. * 1-2 years related work experience. * Knowledge and experience dealing with public. * Excellent customer service skills. * Excellent verbal communication skills * Ability to work well in a fast-paced environment and with a team. * Able to prioritize tasks and take initiative. * Attention to detail and ability to multitask. * Swift judgment and critical thinking skills. * Excellent problem solving and organizational skills. * Adheres to all health and safety requirements. What we offer * Competitive wages. * Opportunities for training and advancement. * Great working environment. * Free uniform apparel. * Employee Assistance Program. * Employees Discounts and Perks at restaurants, retail, tickets, gyms, etc. in the local area. Conditions of employment * Health Clearance from Employee Health through Hamilton Health Sciences (HHS) * Having and maintaining work authorization that does not require sponsorship to work in Canada. About us The Hamilton Health Sciences Volunteer Association is a non-profit organization that supports patient care at Hamilton Health Sciences through the operation of cafes, cafeterias, parking facilities, gift shops and retail services across the organization. The Hamilton Health Sciences Volunteer Association is a separate organization than Hamilton Health Sciences that works within the hospitals to generate profits to donate back to HHS to enhance patient care. The Hamilton Health Sciences Volunteer Association is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity. We understand the social barriers preventing individuals from applying for open roles. We encourage those from the Indigenous, 2SLGBTQIA+, BIPOC, and Disabled communities to apply. If you need any accommodation throughout the recruitment process, please do not hesitate to contact Human Resources or by phone at (905) 521-2100 x44356. Please Note: Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

What you’ll do

The Intercom Operator manages parking intercom inquiries and assists customers at entrance, exit, and pay station terminals. They also monitor security cameras and remotely control parking equipment software to ensure efficient facility operations.

Requirements

Candidates must have a minimum grade 12 education and 1-2 years of related work experience. Strong customer service, communication, and problem-solving skills are required to work in this fast-paced environment.

Benefits

• Competitive wages
• Training and advancement opportunities
• Free uniform apparel
• Employee Assistance Program
• Employee discounts and perks

Listed skills

• Customer service · Preferred
• Communication Skills · Preferred
• Problem solving · Preferred
• Multitasking · Preferred
• Attention to detail · Preferred
• Critical Thinking · Preferred
• interpersonal skills · Preferred
• Time management · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Problem solving
• Multitasking
• Attention to detail
• Critical thinking
• Interpersonal skills
• Time management
• Teamwork
• Verbal communication
• Hospitality
• Judgment
• Organizational Skills
• Customer Service
• Communication
• Critical Thinking
• Employee Assistance Programs
• Health Sciences
• Problem Solving
• Operations
• Proactivity
• Verbal Communication Skills
• Health And Human Services
• Prioritization
• Detail Oriented

Job areas

• Customer Service & Support
• Security & Safety
• Healthcare
• Administrative
• Parking Cashier
• Switchboard / Telephone Operator
• Telephone Switchboard Operators
• Switchboard Operators, Including Answering Service

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