Admitting Clerk

Original job posting

The incumbent is responsible for interviewing and registering patients using EPIC software while managing the central bed registry and bed placement. They also provide support for wayfinding and general inquiries while maintaining accurate statistical data for regional partners.

Job details

The incumbent will be responsible for interviewing and registering patients using EPIC software following the HHS Registration Manual %26 Industry Standards to initiate and maintain an accurate data base that is used by many departments hospital wide to assist in the provision of quality care for all. Will be responsible for Bed Booking as per position requirements; maintaining the Central Bed Registry, implementing the Bed Management Guidelines; facilitating patient placement for ER, regional partners and nursing units. Completes and maintains accurate statistical collection for external partners that provides a regional bed picture and facilitates funding. Will assist with way finding and general inquires from our patients/customers. The incumbent will have demonstrated customer service attributes, such as active listening, empathy and courtesy, and a team player. Grade 12 or equivalent. Medical terminology certificate is required. A Medical Administration diploma from a recognized college is preferred. Keyboard proficiency (40-45 wpm) and accurate computer data entry skills. Proficient in MS Word, Excel and Outlook. Excellent written and verbal communication and strong interpersonal skills. Must be able to prioritize workload and function independently in a busy environment. Demonstrate problem solving, critical thinking and organizational skills. Demonstrate ability to work independently as well as within a multidisciplinary team. Able to demonstrated excellent customer service and service recovery skills. Able to diplomatically respond to inquires from staff, patients, family members and physicians. Ability to respond to change management.

What you’ll do

The incumbent is responsible for interviewing and registering patients using EPIC software while managing the central bed registry and bed placement. They also provide support for wayfinding and general inquiries while maintaining accurate statistical data for regional partners.

Requirements

Candidates must have a Grade 12 diploma and a medical terminology certificate, with a medical administration diploma preferred. Proficiency in MS Office, accurate data entry skills, and strong interpersonal and customer service abilities are required.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Epic Software
• Patient Registration
• Bed Management
• Medical Terminology
• Data Entry
• Customer Service
• Active Listening
• Empathy
• Communication
• Problem Solving
• Critical Thinking
• Organizational Skills
• Teamwork
• MS Word
• Excel
• Outlook
• Epic EMR
• Industry Standards
• Microsoft Word
• Microsoft Excel
• Change Management
• Interpersonal Communications
• Microsoft Outlook
• Nursing
• Service Recovery
• Verbal Communication Skills
• Health And Human Services
• Prioritization

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Admitting Clerk
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other