Business Clerk

Job summary

The Business Clerk provides clerical support to patients and care teams, including registering patients and booking appointments. They are also responsible for managing incoming calls, greeting visitors, and handling inquiries in a fast-paced clinic setting.

Job details

As a member of the healthcare team, the Business Clerk provides clerical support to patients, families and care providers on the individual care teams. The Business Clerk is familiar with, and proficient using the Community-Wide Booking system to register and book patient appointments. Other functions of the job include answering multiple incoming lines and directing these calls appropriately, greeting patients and families, and responding to various types of inquiries from the care teams and/or patients and families. 1. Grade 12 or equivalent 2. Graduate of community college secretarial or office administration program 3. Minimum of one year experience in a Business Clerk role that included scheduling and booking patient appointments 4. Medical Terminology Certificate 1 and 2 or demonstrated Knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing 5. Demonstrated knowledge and skills in using EPIC, MS Office, MS Access, MS Word, MS Excel, MS Exchange, MS PowerPoint and Medical Record practices. 6. Demonstrated proficiency in Keyboarding and typing skills (minimum of 40 wpm), which may be subject to testing. 7. Demonstrated excellence in telephone communication skills in a fast paced clinic environment. 8. Mathematical skills related to clinic data and scheduling 9. Demonstrated excellence in communication skills (verbal and written), interpersonal, public relations and problem-solving skills 10. Demonstrated ability to set priorities and organize work accordingly. 11. Demonstrated ability to deal with various hospital departments effectively and collaboratively. 12. Demonstrated ability to appreciate the confidential nature of the position. 13. Ability to sit for long periods, requires focused attention using a computer, repetitive keyboarding, repetitive bending and reaching.

What you’ll do

The Business Clerk provides clerical support to patients and care teams, including registering patients and booking appointments. They are also responsible for managing incoming calls, greeting visitors, and handling inquiries in a fast-paced clinic setting.

Requirements

Candidates must have a Grade 12 diploma and a secretarial or office administration certificate, along with at least one year of relevant experience. Proficiency in medical terminology, computer software like EPIC and MS Office, and strong communication skills are required.

Listed skills

• MS-Office · Preferred
• MS-Access · Preferred
• telephone communication · Preferred
• Data entry · Preferred
• Problem solving · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Clerical support
• Patient registration
• Appointment booking
• Medical terminology
• EPIC
• MS Office
• MS Access
• MS Word
• MS Excel
• MS Exchange
• MS PowerPoint
• Keyboarding
• Telephone communication
• Data entry
• Problem-solving
• Organization
• Communication
• Problem Solving
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Office
• Mathematics
• Clerical Works
• Office Administration
• Scheduling
• Public Relations
• Microsoft Access
• Microsoft Word
• Typing
• Mental Concentration
• Medical Records
• Epic EMR
• Medical Terminology
• Microsoft Exchange Servers

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Business Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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