HHS at Home Navigator

The HHS at Home Navigator will support a unique model of service delivery centred on patient needs and facilitates transition to the most appropriate services that meet the individual and functional goals of the patient. The HHS at Home Navigator works in collaboration with the health care teams across the hospital, the service provider organization (home care delivery team) and other community partners to ensure patients can smoothly transition home with supports in a safe and timely manner. The Navigator provides education and support to HHS teams, patients and their families about the program and works to creatively address barriers to patient flow. The HHS at Home Navigator also takes the lead on evaluating and improving the program to ensure optimal performance and outcomes. The Navigator will be based at the Hamilton General Hospital site. • Post secondary education; Degree in a relevant field • Regulated Health Professional with current registration to applicable Regulatory College • Recent, minimum 3-5 years’ experience in clinical practice, acute care and/or chronic disease management where participated in and facilitated effective patient transitions out of hospital • Demonstrated knowledge and experience in working with a continuum of services across sectors (including home care), and resources to enhance patient self-management and quality of care preferred • Demonstrated knowledge of community support services and homecare services and applicable legislation including the Connecting Care Act and Connecting People to Home and Community Care Act preferred • Demonstrated excellent verbal and written communication skills and strong ability to build relationships and work both independently and collaboratively with various partners across the system • Assertive problem solving, decision-making and conflict resolution skills • Demonstrated excellence in consultation, negotiation, mediation and client advocacy • Demonstrated experience in using adult learning principles to educate patients, families and other health care providers • Skilled in using computer programs, including, Microsoft Excel, Word, Outlook, and Power Point • Knowledge and experience in leading and evaluating quality improvement initiatives using quality improvement methodologies • Demonstrated commitment to personal learning and growth

The Navigator facilitates smooth patient transitions from hospital to home by collaborating with healthcare teams and community partners. They also lead program evaluation and quality improvement initiatives to optimize patient outcomes and service delivery.

Candidates must hold a degree in a relevant field and be a regulated health professional with 3-5 years of clinical experience. Strong communication, problem-solving, and knowledge of community support services are essential for this role.

• Microsoft ExcelPreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Clinical practice
• Acute care
• Chronic disease management
• Patient transitions
• Case management
• Patient advocacy
• Consultation
• Negotiation
• Mediation
• Conflict resolution
• Quality improvement
• Adult learning principles
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint
• Chronic Disease Management
• Support Services
• Quality Improvement
• Patient Flow
• Acute Care
• Adult Learning Principles
• Assertiveness
• Management
• Decision Making
• Clinical Practices
• Communication
• Conflict Resolution
• Customer Advocacy
• Home Health Care
• Problem Solving
• Patient Education And Counseling

• Healthcare
• Social Services
• Administrative
• Care Navigator
• Patient Advocate / Navigator
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 1, 2026

Posting language

English

Working hours

40 hours per week