Inside Sales Representative

Company Description Novexco is the largest 100% Canadian-owned distributor of office supplies, IT products, and office furniture, with its head office in Laval, QC and operations serving businesses across Canada. Through its retail brand Hamster, launched in 2018, the company supports over 100 independently managed stores nationwide and operates six distribution centers to ensure fast, reliable delivery. Novexco focuses on being a one-stop shop for Canadian organizations by providing a wide range of products that help keep business operations running smoothly. Recognized in Deloitte’s Platinum category of Canada’s Best Managed Companies since 2018, the company is committed to strong management practices and delivering outstanding products and service. Team members join a growing organization that values collaboration, innovation, and long-term partnerships with employees, suppliers, and clients. Role Description The Inside Sales Representative is a full-time hybrid role based in Laval, QC, with flexibility for some work-from-home days. This role involves managing inbound and outbound sales calls, identifying customer needs, presenting suitable product and service solutions, and generating new business opportunities. The Inside Sales Representative will build and maintain relationships with existing accounts, follow up on leads, prepare quotes, and ensure timely order processing. Day-to-day responsibilities include collaborating with internal teams to resolve customer issues, maintaining accurate records in CRM systems, and meeting individual and team sales targets. The role also includes monitoring market trends, providing product information, and supporting promotional campaigns to enhance customer satisfaction and loyalty. Qualifications Strong Inside Sales skills, including consultative selling and the ability to meet or exceed sales targets. Proven Customer Service and Customer Satisfaction focus, with the ability to build trust and long-term relationships. Experience with Lead Generation, prospecting, and qualifying opportunities through phone, email, and digital channels. Account Management skills, including maintaining account portfolios, identifying growth opportunities, and managing renewals. Excellent communication and interpersonal skills in en_US, with the ability to present solutions clearly and persuasively. Comfort with CRM systems, order entry tools, and MS Office (or equivalent), with strong attention to detail and organization. Ability to work effectively in a hybrid environment from Laval, QC, managing priorities independently and as part of a team. Previous experience in B2B sales, distribution, or office products is an asset; post-secondary education in business or a related field is considered an advantage. Bilingual French and English is a must

Manage inbound and outbound sales calls to identify customer needs and present product solutions. Build and maintain relationships with existing accounts while generating new business opportunities and processing orders.

Requires strong inside sales and account management skills with a focus on customer satisfaction and lead generation. Must be bilingual in French and English and comfortable using CRM systems and MS Office.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Inside Sales
• Consultative Selling
• Customer Service
• Lead Generation
• Account Management
• CRM Systems
• B2B Sales
• Prospecting
• Interpersonal Communication
• Order Processing
• Market Trend Analysis
• Bilingual French and English

• Sales
• Customer Service & Support
• Logistics
• Retail
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Sep 18, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available