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- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- Bachelor’s degree
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Coordinator Customer Service Booking manages the end-to-end shipment lifecycle, from initial booking to final delivery. They act as the primary point of contact for key accounts, ensuring policy compliance and resolving operational inquiries.
Job details
The Coordinator Customer Service Booking acts as the entry point for key customer accounts, overseeing the entire shipment lifecycle from booking through delivery. This role ensures compliance with Hapag-Lloyd policies, manages documentation, resolves customer inquiries, and collaborates with internal departments and global offices to guarantee smooth and accurate cargo movement. RESPONSIBILITIES * Apply Hapag-Lloyd policies and special cargo regulations * Identify optimal container routes from origin to destination * Collaborate with the Equipment Department to confirm equipment availability * Ensure timely receipt of all required shipment documentation * Update bookings and notify stakeholders of any changes * Resolve customer issues and respond to information requests * Communicate rate‑agreement concerns to Sales for resolution * Work with Sales to manage specific customer accounts * Coordinate with Terminal Operations for efficient handling of shipments * Track cargo worldwide to verify vessel and load lists QUALIFICATIONS * University degree or equivalent * Minimum 2 years experience in the maritime industry or related field * Excellent written and spoken English and French * Proficiency with Microsoft Office applications * Strong teamwork and adherence to guidelines * Ability to handle customer requests efficiently and professionally * Quick learner, receptive to new ideas * Strong communication and problem‑solving skills * Detail‑oriented with accurate documentation handling * Ability to work in a fast‑paced, global environment
What you’ll do
The Coordinator Customer Service Booking manages the end-to-end shipment lifecycle, from initial booking to final delivery. They act as the primary point of contact for key accounts, ensuring policy compliance and resolving operational inquiries.
Requirements
Candidates must hold a university degree and possess at least two years of experience in the maritime or a related industry. Proficiency in English and French, along with strong problem-solving and documentation skills, is required.
Listed skills
- Customer service · Preferred
- Teamwork · Preferred
- Problem solving · Preferred
- Communication · Preferred
- Microsoft Office · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Booking management
- Shipment tracking
- Documentation handling
- Problem-solving
- Communication
- Microsoft Office
- Maritime industry knowledge
- Teamwork
- Cargo regulation compliance
- Logistics coordination
- Bilingual (French/English)
- Quick Learning
- Customer Service
- Sales
- Operations
- Customer Inquiries
Job areas
- Logistics
- Customer Service & Support
- Transportation
- Administrative
- Booking Coordinator
- Customer Service Supervisor
- Sales and Marketing Managers
- First-Line Supervisors of Office and Administrative Support Workers