Bar Porter - Beverage

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Part Time Is this a current vacancy? Yes, this is an existing open position. Compensation: $19.33/hour License Requirements: AGCO( Alcohol Gaming Commission Ontario) License, and Smart Serve Certificate OVERVIEW: Bar Porters are responsible for taking guests through the key phases of their Hard Rock experience. As a Hard Rock Bar Porter, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). RESPONSIBILITIES: Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances in accordance with Hard Rock policies. Ensures bar is set properly. Ensures all soda gun products, fruit garnishes, and mixes meets service standards. Stocks assigned bar with product and supplies throughout the shift. Prepares all mixes and garnishes. Thank guests with genuine appreciation and provide a fond farewell. Maintain cleanliness of work areas throughout the shift. Notify management of maintenance repair issues relating to the bar and service area. Complete any additional reasonable requests by management. Demonstrates impeccable product knowledge. Answer questions - accurately and politely. Direct guests to areas & restrooms. Create memorable experiences. Entertain guests with AMPLIFIED SERVICE. Lives the Brand. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) Must be at least 19 years of age Must be Smart Serve certified or willing to obtain it Practicing all general safety standards Performing duties which require bending & reaching Lifting & transporting up to 25 pounds Standing or walking, for up to 8+ hours Maintaining a well-groomed appearance (“having a plan”) Following all uniform guidelines Recycling products, where possible Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Must be fluent in English and able to communicate effectively in both spoken and written English. Displaying a positive and outwardly friendly attitude toward guests Maintaining HRC’s 5 core Values and Mission Statement SKILLS Remaining calm in a hectic, fast-paced atmosphere Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency Displaying a positive and outwardly friendly attitude toward guests PHYSICAL DEMANDS Ability to stand and sit for extended periods of time. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. Working Conditions: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing: Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

The Bar Porter is responsible for maintaining the cleanliness and organization of the bar area while ensuring all supplies and garnishes are properly stocked. They also provide exceptional guest service by welcoming patrons, answering questions, and creating memorable experiences throughout the casino.

Candidates must be at least 19 years of age and possess or be willing to obtain a Smart Serve certificate. The role requires the physical ability to stand for long periods and lift up to 25 pounds in a fast-paced environment.

• Health and well-being support • Work-life balance support

• Customer servicePreferred
• OrganizationPreferred
• Attention to detailPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Bar maintenance
• Product knowledge
• Communication
• Organization
• Attention to detail
• Sense of urgency
• Safety standards
• Lifting
• Bending
• Reaching
• Smart Serve certification
• Product Knowledge
• Workplace Inclusivity
• Service Standards
• Management
• Cleanliness
• English Language
• Safety Standards
• Written English
• Stocks (Inventory)
• Detail Oriented

• Hospitality
• Food & Beverage
• Customer Service & Support
• Bar Porter
• Janitor / Cleaner
• Building Caretakers
• Janitors and Cleaners, Except Maids and Housekeeping Cleaners

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week