Cashier - Constant Grind

Job summary

The cashier is responsible for providing efficient customer service, processing various payment transactions, and maintaining a clean and organized workstation. They also assist guests with seating, answer inquiries, and communicate effectively with management to ensure smooth food hall operations.

Job details

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Part Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 19.38/Hr. License Requirements: Smart Serve Certificate Overview Responsible for providing friendly and efficient customer service in a fast-paced food hall environment. Accurately processes cash, credit, debit, and mobile payment transactions while assisting guests with food and beverage purchases. Maintains a clean and organized workstation, answers customer inquiries, and supports daily food hall operations. Demonstrates strong attention to detail, communication skills, and the ability to handle high transaction volumes while delivering an exceptional guest experience. Responsibilities Manage reservation system to retain guest preferences, pre-assigning seating when necessary Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries Offer a cordial farewell to every guest, thanking them for dining and invite them back Communicates constantly with management and service staff to ensure efficient operations Maintain positive relations with guests at all times Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/ seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code Answer restaurant telephone courteously and efficiently Speak to guests’ and co-workers using clear, appropriate and professional language Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests. Maintain cleanliness of work areas throughout the shift Notify management of maintenance repair issues Performs all other job-related duties as request. Lives the Brand Qualifications, Education, Expierence Must be at least 19 years old. Performs duties which require bending & reaching. Standing or moving, for up to 8+ hours. Ability to turn or twist body parts in a circular motion. Maintains a well-groomed appearance. Follows all uniform guidelines. Practicing all general safety & sanitation standards. Recycling products, where possible. Remaining calm in a hectic, fast-paced atmosphere. Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency. Displaying a positive and outwardly friendly attitude toward guests and co-workers. Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. Must possess a valid smart serve certificate or be willing to obtain one. Must possess a valid Ontario food handlers certificate or be willing to obtain one. Physical Demands Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. Working Conditions Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. Closing Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted

What you’ll do

The cashier is responsible for providing efficient customer service, processing various payment transactions, and maintaining a clean and organized workstation. They also assist guests with seating, answer inquiries, and communicate effectively with management to ensure smooth food hall operations.

Requirements

Candidates must be at least 19 years old and possess or be willing to obtain a Smart Serve certificate and an Ontario food handlers certificate. The role requires the physical ability to stand for extended periods and lift up to 50 pounds in a fast-paced environment.

Benefits

• Health insurance • Work-life balance support

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Communication
• Attention to detail
• Organization
• Interpersonal skills
• Problem solving
• Time management

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Retail