Outlet Host/Hostess - Steakhouse

Job summary

The host manages the restaurant reservation system and coordinates seating arrangements to ensure efficient guest flow. They serve as the primary point of contact, greeting guests and providing a welcoming experience throughout their visit.

Job details

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Part Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 19.33/hr. License Requirements: Criminal Background Check OVERVIEW: The Host/Hostess serves as the first point of contact for guests dining in the restaurant and plays a key role in creating a welcoming and memorable guest experience. Working within a fast-paced casino environment, the Host/Hostess greets guests, manages reservations and waitlists, coordinates seating arrangements, and ensures efficient guest flow throughout service periods. This position requires exceptional customer service skills, strong communication abilities, and the capacity to remain professional and organized while interacting with a diverse clientele. RESPONSIBILITIES: Manage reservation system to retain guest preferences, pre-assigning seating when necessary Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries Offer a cordial farewell to every guest, thanking them for dining and inviting them back Communicates constantly with management and service staff to ensure efficient operations Always maintain positive relations with guests Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/ seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code Answer restaurant telephone courteously and efficiently Speak to guests’ and co-workers using clear, appropriate and professional language Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible Engage guests in conversation regarding their stay, property services, and area attractions/offerings Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests. Maintain cleanliness of work areas throughout the shift Notify management of maintenance repair issues Performs all other job-related duties as requested. Lives the Brand EXPIERENCE, EDUCATION, QUALIFICATIONS: High School Diploma or equivalent required. Some demonstrated guest service experience/training required or an equivalent combination of education and/or experience. Ability to work flexible schedules, including nights, weekends and holidays as required. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. PHYSICAL DEMANDS: Ability to stand and sit for extended periods of time. Ability to walk distances. The employee must frequently lift/push/pull and/or move up to 50 pounds. WORKING CONDITIONS: Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. CLOSING: Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources. We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

What you’ll do

The host manages the restaurant reservation system and coordinates seating arrangements to ensure efficient guest flow. They serve as the primary point of contact, greeting guests and providing a welcoming experience throughout their visit.

Requirements

Candidates must possess a high school diploma or equivalent and have some prior guest service experience. The role requires the ability to work flexible schedules, including nights, weekends, and holidays, and the physical capacity to stand for extended periods.

Benefits

• Health and well-being programs • Work-life balance support

Listed skills

• Customer service · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Reservation management
• Conflict resolution
• Organization
• Professionalism
• Interpersonal skills
• Multitasking
• Attention to detail
• Heavy Rigid Driver's License
• Management
• Cleanliness
• Customer Service
• English Language
• Operations
• Restaurant Operation
• Reservations
• Greeting Customers

Job areas

• Hospitality
• Customer Service & Support
• Food & Beverage
• Event Host/Hostess
• Host / Hostess
• Waiters
• Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop