Front of House Manager (SFU Dining Commons)

Job summary

The Front of House Manager oversees daily dining hall operations, ensuring high service standards and operational readiness. They are responsible for supervising unionized staff, managing cash procedures, and maintaining compliance with safety and quality standards.

Job details

Job function: Ensure Customer & Client needs are met in all areas at the dining hall. Overview: This is a 7 day per week operation that is open 24 hours per day. This unit has a team of approx. 150 unionized associates. Duties: * Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team. * Deliver exceptional customer service, respond to guest feedback, and accommodate diverse dietary needs in collaboration with the culinary team. * Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, menu signage, and operational readiness. * Execute established promotional calendars, special events, and initiatives to enhance the dining experience. * Supervise, coach, and support unionized associates, fostering a positive, productive, and respectful work environment. * Support recruitment, onboarding, and training of new associates in accordance with Compass standards. * Review daily staffing schedules, coordinate sick-call coverage, conduct shift briefings, and ensure compliance with the collective bargaining agreement. * Review and approve employee timecards, including overtime, sick pay, and time adjustments, in accordance with company policies. * Manage daily cash-handling procedures, including cash float distribution, cash reconciliation, preparation of bank deposits, and secure placement in the accounting safe for courier collection. * Monitor and maintain compliance with quality assurance, occupational health and safety, food safety, sanitation, and security standards in collaboration with the culinary and management teams. * Complete required operational inspections, audits, and documentation, ensuring records remain accurate and up to date. * Maintain effective communication between shifts through detailed management logbook entries, shift handovers, and timely escalation of operational concerns. Qualifications * 3+ years of experience in food service management or hospitality operations. * Strong knowledge of food safety regulations and best practices. * Excellent organizational and communication skills. * Experience with sustainability initiatives and waste management preferred. * Ability to adapt to a dynamic, creative environment. * Previous experience in a unionized workplace is an asset.

What you’ll do

The Front of House Manager oversees daily dining hall operations, ensuring high service standards and operational readiness. They are responsible for supervising unionized staff, managing cash procedures, and maintaining compliance with safety and quality standards.

Requirements

Candidates must have at least 3 years of experience in food service or hospitality management. Strong knowledge of food safety regulations and experience working in a unionized environment are required.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food service management
• Hospitality operations
• Customer service
• Staff supervision
• Unionized workplace management
• Food safety regulations
• Cash handling
• Operational audits
• Staff training
• Conflict resolution
• Inventory management
• Occupational health and safety
• Waste management
• Sustainability initiatives
• Communication skills
• Organizational skills
• Cash Reconciliation
• Cash Handling
• Sustainability Initiatives
• Talent Recruitment
• Data Recording
• Effective Communication
• Service Standards
• Accounting
• Auditing
• Deposit Accounts
• Management
• Cleanliness
• Customer Service
• Communication
• Food Services
• Occupational Safety And Health
• Food Safety And Sanitation
• Waste Management
• Employee Onboarding
• Operations
• Sanitation
• Quality Assurance

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Administrative
• Front of House Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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