Supervisor, Full Time

Job summary

The supervisor is responsible for leading staff, managing daily operations, and ensuring high standards of customer service and food quality. They must also oversee inventory control, staff scheduling, and compliance with health and safety procedures.

Job details

Requirements * Bilingual – English and French * 1 year of supervising experience Reports to Unit Manager JOB DESCRIPTION: CORE EXPECTATIONS * Provide friendly, enthusiastic, and courteous service at all times; respond to customer inquiries regarding service; communicate to guests to he them understand proper use of the area. * Ability to interact with customers and co-workers in order to assure compliance with company service standards, including managing customer concerns and complaints, as well as company inventory and property control procedures. * Must have sufficient mobility to perform assigned tasks within production and service time frames established for the job. * Maintain a high standard of personal appearance and hygiene at all times, by presenting themselves on-time, well-groomed and in full-approved uniform. * Maintains all departmental standards and procedures. * Provide leadership to staff which would include training, direction, scheduling, and supervision. * Learns and masters all positions of those they manage * Provides thorough information regarding menu and menu items. * Demonstrates a sincere passion for food & beverage and customer service. * Ensure efficiency in day-to-day operations (including break schedules, Quality Assurance, Health and Safety, and positive team dynamics) * Performs other tasks as assigned but not limited to the duties listed above. KEY RESPONSIBILITIES * Contribute toward profitability store through seeking opportunities to enhance sales * Must know how to count and track inventory * Managing employee sick calls * Training staff * Manage about 45-60 employees on the floor at a time * Must know how to work a computer * Must know how to use Microsoft Office (Word, Excel, Powerpoint, etc)

What you’ll do

The supervisor is responsible for leading staff, managing daily operations, and ensuring high standards of customer service and food quality. They must also oversee inventory control, staff scheduling, and compliance with health and safety procedures.

Requirements

Candidates must be bilingual in English and French and possess at least one year of supervisory experience. Proficiency in Microsoft Office and the ability to manage large teams in a fast-paced environment are required.

Listed skills

• Customer service · Preferred
• Quality assurance · Preferred
• Operations Management · Preferred
• Leadership · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Customer service
• Inventory management
• Staff training
• Scheduling
• Leadership
• Microsoft Office
• Computer literacy
• Bilingual
• Conflict resolution
• Quality assurance
• Health and safety
• Operations management
• Communication
• Food and beverage knowledge
• Bilingual (French/English)
• Service Standards
• Microsoft Word
• Microsoft Excel
• Multilingualism
• Customer Service
• Sales
• Operations
• Microsoft PowerPoint
• Quality Assurance
• Customer Inquiries
• Enthusiasm

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Retail
• Supervisor
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers