Customer Service Representative

Job summary

Manage customer orders from entry through delivery and respond to questions about orders, pricing, shipping, inventory, and products. Resolve customer issues and complaints, coordinate with internal teams, and contribute to process improvements, customer satisfaction efforts, projects, and team training.

Job details

Job Title: Customer Service Representative III (Bilingual French-English) Duration: November 2026 - October 31, 2027 (12-month contract with possible extension) Location: London, ON Work Model: Currently Hybrid; onsite attendance required when company-wide onsite policy is implemented Hours: 40 hours per week, Monday-Friday Shift: 8-hour shift scheduled between 7:00 AM - 6:00 PM CST Rate: CAD $35 - $40/hr on T4 Role Overview We are seeking an experienced Bilingual Customer Service Representative to act as the primary liaison between organization and its customers. This position is responsible for managing customer orders, resolving inquiries, handling complaints, coordinating with internal stakeholders, and ensuring exceptional customer service throughout the order lifecycle. Key Responsibilities Manage customer orders from entry to delivery. Respond to inquiries related to orders, pricing, shipping, inventory, and products. Resolve customer issues and complaints through effective problem-solving. Coordinate with Supply Chain, Logistics, Pricing, and Sales teams. Support process improvement initiatives and customer satisfaction efforts. Participate in cross-functional projects and team training activities. Required Qualifications Fluency in French and English (spoken and written). Bachelor's degree with 2+ years of customer service experience or High School Diploma/GED with 6+ years of related experience. Strong customer service, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Skills SAP experience. Order management, CRM, and customer support experience. Exposure to supply chain, logistics, or account management environments. Experience with process improvement or cross-functional initiatives. Ideal Candidate A bilingual customer service professional with experience in order management, issue resolution, and stakeholder coordination, who thrives in a fast-paced environment and delivers a high level of customer satisfaction.

What you’ll do

Manage customer orders from entry through delivery and respond to questions about orders, pricing, shipping, inventory, and products. Resolve customer issues and complaints, coordinate with internal teams, and contribute to process improvements, customer satisfaction efforts, projects, and team training.

Requirements

Fluency in spoken and written French and English is required, along with strong customer service, communication, and problem-solving skills and the ability to manage multiple priorities in a fast-paced environment. Applicants need a bachelor's degree and at least two years of customer service experience, or a high school diploma/GED and at least six years of related experience; SAP and order management experience are preferred.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Customer support · Preferred
• Prioritization · Preferred
• Process Improvement · Preferred
• Cross-Functional Collaboration · Preferred
• SAP · Preferred
• CRM · Preferred
• Supply Chain · Preferred
• Logistics · Preferred
• Account Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French-English Fluency
• Customer Service
• Order Management
• Problem-Solving
• Communication
• Complaint Resolution
• Customer Support
• Stakeholder Coordination
• Prioritization
• Process Improvement
• Cross-Functional Collaboration
• SAP
• CRM
• Supply Chain
• Logistics
• Account Management

Job areas

• Customer Service & Support
• Logistics
• Sales

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