Document Services Supervisor

Calgary, Alberta, Canada, Montreal, Quebec, Canada, Toronto, Ontario, Canada, Vancouver, British Columbia, Canada
Remote
Posted Oct 8, 2026
1 position

$84,000–$103,000 / year

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Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Location requirements: Country, Toronto, Ontario, Canada
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Supervise evening document production operations, including workflow prioritization, staffing coverage, service quality, and team development. Maintain internal client relationships, report on activity and process improvements, and provide hands-on support producing complex legal and business documents when needed.

Job details

Job Type: Permanent Salary: $84,400-$103,200 annually Location: Remote, Canada | Toronto, Montreal, Calgary or Vancouver Shift: Monday to Friday, 5:00 p.m.-2:00 a.m. ET Your New Company We are supporting a leading Canadian professional services organisation in the recruitment of a Supervisor, Document Services Group. Our client is known for its commitment to excellence, collaboration, inclusion and innovation, and offers the opportunity to lead a national document services function within a high-performing, client-focused environment. Your New Role As Supervisor, Document Services Group, you will oversee evening document production operations, lead and develop a team of document services professionals, manage workflow and client relationships, and ensure complex legal and business documents are delivered accurately, efficiently and to a consistently high standard. Manage the intake, assessment and prioritisation of document production and support requests. Oversee day-to-day workload, staffing coverage, attendance, service quality and operational continuity across shifts. Coach, train and develop staff, including performance management, hiring support and onboarding. Act as a key liaison with internal clients to address workflow concerns, resolve issues and maintain strong service relationships. Compile activity statistics and reports, identify process improvements, and recommend procedural changes. Provide hands-on document production support when required, including formatting, transcription, scanning, mail merges, presentations, tables, graphs, cross-references and indexing. Develop style sheets, macros, templates and training materials while staying current with document-production technology. What You'll Need to Succeed A college diploma in office administration, legal administration or a related field. 6-10 years of relevant document services experience, ideally within legal or professional services. 3-5 years of supervisory experience, with demonstrated success leading, coaching and developing staff. Advanced document production, transcription, proofreading and editing skills, with exceptional attention to detail. Strong problem-solving, decision-making, conflict-management and negotiation capabilities. The ability to remain composed under pressure, manage competing priorities and deliver within tight timelines. Excellent written and verbal English communication skills; French fluency is an asset. Flexibility to support varying schedules, including weekends and statutory holidays where required. What You'll Get in Return You will receive competitive compensation, paid overtime, generous time off, comprehensive benefits from day one, wellness and technology reimbursements, and meaningful professional development opportunities. You will also join a collaborative and inclusive organisation with a strong commitment to community involvement and employee growth. What You Need to Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. This posting is for an existing vacancy with the organisation. AI may be used to screen, assess or select applicants for the position.

What you’ll do

Requirements

Requires a college diploma in office administration, legal administration, or a related field, 6–10 years of relevant document services experience, and 3–5 years of supervisory experience. Candidates need advanced document production, transcription, proofreading, and editing skills, strong leadership and problem-solving abilities, excellent English communication, and flexibility to support varying schedules.