Customer Success Manager

Canada
Remote
Posted Oct 26, 2026
1 position

$109,650–$141,900 / year

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Employment type: Full-time
Experience level: Mid-level · 4+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Partner with enterprise customers to optimize platform use, develop joint success plans, and ensure measurable business value. Lead executive reviews and workshops, collaborate with internal teams to represent customer needs, and mentor colleagues.

Job details

This employer is a technology company focused on providing cloud-based solutions that help organizations harness data from physical operations to improve safety, efficiency, and sustainability. They are currently seeking an experienced professional to join their team as an Enterprise Customer Success Manager to partner with key clients and drive long-term value. The Role • Act as a primary partner for enterprise customers, helping them optimize their use of the platform to meet specific operational goals. • Develop and execute joint success plans, identifying key metrics and removing barriers to ensure business value is achieved. • Facilitate executive business reviews and workshops to align on strategic objectives and recommend workflow improvements. • Collaborate cross-functionally with sales, support, and product teams to represent the voice of the customer and drive internal improvements. • Serve as a mentor to team members while championing a culture of inclusivity and high performance. What You'll Need • 4+ years of experience in a senior customer success, account management, or strategic consulting role, preferably within an enterprise SaaS environment. • Proven ability to build trust and communicate effectively with diverse stakeholders, including executive leadership and technical users. • Strong problem-solving skills with the ability to manage priorities in a fast-paced, change-heavy environment. • A bachelor’s degree from a 4-year institution and the ability to travel up to 25-40% of the time. What's On Offer • Annual on-target earnings (OTE) range of $109,650 – $141,900 CAD. • A flexible, employee-led remote work model. • Comprehensive health and parental leave plans, along with a professional development stipend. Apply via Haystack today!

What you’ll do

Requirements

Requires 4+ years of experience in senior customer success, account management, or strategic consulting, preferably in enterprise SaaS, along with strong stakeholder communication and problem-solving skills. A bachelor's degree is required, as is the ability to travel up to 25–40% of the time.