Customer Support Specialist

On-site
Posted Oct 26, 2026
1 position

$65,000 / year

Opens LinkedIn

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level

Job summary

Provide customer support and real-time troubleshooting through phone, chat, and video, while tailoring communication to users’ needs. Lead product demonstrations and onboarding, support sales activities, and help customers get the most value from the platform.

Job details

This employer is a high-growth software company providing a comprehensive practice management platform for health and wellness clinics. They are seeking a dedicated professional to join their support team to help practitioners navigate complex software solutions and deliver exceptional service. The Role • Manage a blend of support, sales, and onboarding responsibilities to ensure customers get the most value from the platform. • Lead product demonstrations and onboarding sessions while providing real-time troubleshooting via phone, chat, and video. • Tailor communication styles to meet the diverse needs of users, ranging from software-savvy practitioners to those requiring more guidance. • Engage in a fast-paced environment where priorities shift quickly and quality of service is prioritized over rigid scripts. What You'll Need • A strong aptitude for live, front-facing problem-solving and building relationships through video and digital channels. • High learning agility and the ability to master a deep, multi-faceted product suite. • A collaborative mindset, with a willingness to receive regular feedback and adapt to evolving workflows. • A commitment to excellence and a proactive approach to identifying ways to improve the customer experience. What's On Offer • Annual salary of $65,000 CAD. • Opportunities for career growth and progression into specialized roles or leadership paths. • A culture that emphasizes continuous learning, professional development, and meaningful impact. Apply via Haystack today!

What you’ll do

Requirements

The role requires strong live problem-solving and relationship-building skills, along with the ability to quickly learn a complex software product. Candidates should be collaborative, receptive to feedback, adaptable to changing workflows, and proactive about improving customer experience.