ServiceNow Architect

Job description: Job Title :-ServiceNow Architect Job location :- Onsite – Toronto, ON Experience: 10+ Years (5+ Years in ServiceNow Architecture) Key Responsibilities: Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and other modules. Define platform strategy, roadmap, governance, and best practices. Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions. Provide technical leadership to development and implementation teams. Review solution designs, integrations, workflows, and customizations to ensure alignment with ServiceNow standards. Drive platform optimization, performance improvements, and automation initiatives. Support architecture reviews, assessments, and upgrade planning. Required Skills: Strong hands-on experience with ServiceNow architecture and implementation. Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, SecOps). Experience with integrations using REST, SOAP, APIs, MID Server, and IntegrationHub. Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture. Experience leading large-scale ServiceNow transformation programs. Excellent stakeholder management and communication skills. Certifications: ServiceNow Certified System Administrator (CSA) - Mandatory ServiceNow Certified Application Developer (CAD) - Preferred ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - Strongly Preferred Nice to Have: Experience with cloud platforms (Azure, AWS). ITIL v4 certification. Experience in enterprise architecture and digital transformation initiatives.

Lead the design and architecture of ServiceNow solutions across multiple modules while defining platform strategy and governance. Provide technical leadership to development teams and drive platform optimization and automation initiatives.

Requires over 10 years of experience with at least 5 years in ServiceNow Architecture and expertise in ITSM. Mandatory CSA certification is required, with CAD, CTA, or CMA certifications strongly preferred.

• REST APIsPreferred

Identified from the job description. Confirm important requirements above.

• ServiceNow Architecture
• ITSM
• ITOM
• ITAM
• CSM
• HRSD
• SecOps
• REST
• SOAP
• APIs
• MID Server
• IntegrationHub
• CMDB
• Service Catalog
• Flow Designer
• Stakeholder Management

• Software
• Technology
• Consulting
• Finance & Accounting
• Management & Leadership

Minimum education

Professional degree

Minimum experience

10+ years

Apply by

Sep 25, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Not Applicable