Ward Clerk

Job summary

The Ward Clerk acts as the primary contact for the unit, facilitating communication between the healthcare team, patients, and visitors. Responsibilities include processing patient admissions and discharges, managing unit scheduling, and maintaining medical supplies and patient charts.

Job details

Competition # 10714 Job Title Ward Clerk Department Oncology, Medical & Palliative Unit Status Permanent Work Type Full-time Affiliation CUPE Clerical Shift Assignment Days and evenings Bilingualism Required Yes Police Check Requirement Vulernable Sector Check Site RLHC-CUPE Clerical Salary Information $29.45 - $30.96 / hour Application Closing Date September 23, 2026 KEY FUNCTION: Act as the initial contact for the unit and provide supportive service by ensuring clear, concise communication, and facilitating the flow of information with other departments, the health care team, patients, visitors, and family members. REPORTING: Under the general direction of the Clinical Manager, Oncology, Medical and Palliative Unit. DUTIES: Process patient admissions, transfers and discharges. Create, prepare and update patient charts. Book tests, procedures, appointments and coordinate patient flow. Provide reception and general office functions to the unit (e.g. payroll entry, scheduling). Provide assistance, guidance, and direction to patients and visitors. Book and facilitate patient transportation for patient discharges, transfers, and repatriations. Answer inquiries and relay telephone calls and messages. Provide updates and reports on unit status. Order office supplies as required. Order and maintain stock of medical supplies and equipment. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines. Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required. Participate in hospital training as required. Assist with improvement initiatives as required. Perform other duties as required. QUALIFICATIONS EDUCATION AND TRAINING: Minimum of a one (1) year Diploma in a Medical Office Administration or related field from an accredited college. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required. EXPERIENCE: Minimum six (6) months’ recent and relevant experience is required. KNOWLEDGE/SKILLS/ABILITIES: Demonstrated knowledge of and proficiency with Medical Terminology. Demonstrated ability to type a minimum of 50 w.p.m. and proficiency in data entry. Demonstrated excellent organizational skills and the ability to function in a multi-tasked environment. Demonstrated superior interpersonal and communication skills, both written and verbal. Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines. Demonstrated discretion and maturity when handling confidential information. Demonstrated advanced computer skills with proficiency in Microsoft Office software (e.g. Word, Excel and Outlook) and applicable patient information systems. Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers. Demonstrated ability to prioritize tasks. Demonstrated compliance with HSN’s privacy policy. Demonstrated commitment to the safety of co-workers and patients. PERSONAL SUITABILITY: Demonstrated commitment to ongoing professional development. Demonstrated professionalism in dealing with confidential and sensitive issues. Demonstrated positive work record and good attendance record. Ability to meet the physical and sensory demands of the job. Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy. Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment. HSN THANKS ALL APPLICANTS.ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.

What you’ll do

The Ward Clerk acts as the primary contact for the unit, facilitating communication between the healthcare team, patients, and visitors. Responsibilities include processing patient admissions and discharges, managing unit scheduling, and maintaining medical supplies and patient charts.

Requirements

Candidates must possess a minimum one-year diploma in Medical Office Administration or a related field and at least six months of relevant experience. Proficiency in medical terminology, data entry, and Microsoft Office software is required, along with a valid health and safety training certificate.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• record keeping · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical terminology
• Data entry
• Typing
• Organizational skills
• Interpersonal skills
• Communication
• Microsoft Office
• Patient information systems
• Scheduling
• Record keeping
• Customer service
• Time management
• Confidentiality
• Problem solving
• Attention to detail
• Office Supply Management
• Patient Communication
• Concision
• Office Administration
• Professionalism
• Organizational Skills
• Patient Flow
• Microsoft Excel
• Medical Records
• Clerical Works
• Information Systems
• Computer Literacy
• Data Entry
• Health Sciences
• Hospital Admissions
• Oncology
• Medical Terminology
• Mentorship
• Microsoft Outlook
• Palliative Care
• Patient Transport
• Patient Discharges
• Prioritization
• Customer Inquiries

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Ward Clerk
• Registrar / Patient Service Representative
• Health Care Assistants
• Patient Representatives
• Health Technologists and Technicians, All Other