HCHB: Technical Expert / Senior Individual Contributor/TEST CellTrak Canada

Montreal, Quebec, Canada, Toronto, Ontario, Canada
Remote
Posted Oct 13, 2026
1 position

US$10,000–US$120,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week

Job summary

You will act as a trusted resource for clients by troubleshooting software issues and identifying trends. You will partner with internal teams to ensure a high-quality experience that supports clinicians and patient care.

Job details

The Opportunity Help remove the technology barriers that can stand between home-based care teams and their patients. As a Customer Experience Representative, you'll be a trusted resource for Homecare Homebase clients, troubleshooting software issues and helping users get the most from the tools they rely on every day. You'll work directly with customers by phone, email and live chat, partnering with teams across Homecare Homebase to resolve issues, identify trends and create an experience that allows clients to stay focused on delivering high-quality patient care.>> On-site: This role is based on-site in Dallas, TX. Travel, if applicable: This role requires approximately 10% travel for company events. What You’ll Do TK TK TK TK TK What You’ll Bring Required Qualifications TK TK TK TK TK Preferred Qualifications TK TK Additional Information Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship. What You Can Expect From Us We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career. Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve. Leaders who care. Work in a culture where leaders value, support and invest in their people. Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands. A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need. Sound like a good fit? We’d love to hear from you. Compensation The base salary range below is the Company's good-faith estimate for this position in the posted work location at the time of posting. Final starting salary will be based on permissible, non-discriminatory factors, including but not limited to skills, experience, training, certifications, education, location and market considerations. This position is also bonus and/or commission eligible. Base Salary Range: $10,000—$120,000 USD

What you’ll do

Requirements

The role requires the ability to work directly with customers via phone, email, and live chat. Applicants must have the right to work in the U.S. without immigration sponsorship.