About
Reliable and customer-focused professional with experience providing front-line customer service, handling transactions, resolving inquiries, and supporting daily operations in fast-paced environments. Strong communication, problem-solving, and organizational skills with the ability to manage multiple priorities while maintaining accuracy and professionalism. Seeking a Customer Service Representative role where I can support clients, resolve issues, and deliver exceptional service experiences.
Skills
- Amazon Web Services
- Attention to detail
- Bilingual communication
- Business analysis
- Cash handling
- Communication
- Customer service
- Data analysis
- Data entry
- Data visualization
- English
- Git
- GitHub
- Google Cloud
- Google Workspace
- Inventory management
- Leadership
- Linux
- Microsoft Azure
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Organization
- Point-of-sale systems
- Problem solving
- Product management
- Project management
- Requirements gathering
- Retail operations
- Sales
- SQL
- Tableau
- Teamwork
- Time management
Experience
Sales & Service Associate
Kawartha Dairy
Jul 2024 to Nov 2024
Toronto, ON
• Managed point-of-sale operations, maintained transaction data accuracy, and resolved customer queries promptly. • Worked independently during solo shifts, balancing operational tasks while maintaining high quality standards.
Ice Cream Scooper
Kawartha Dairy
Jul 2024 to Sep 2024
Ontario, Canada
• Delivered friendly and personalized customer service by assisting customers with product selection and inquiries. • Handled cash and electronic payments accurately while maintaining transaction accuracy. • Addressed customer requests and concerns while maintaining a professional and positive attitude. • Maintained organized records of transactions and followed workplace procedures. • Supported team operations during busy periods by prioritizing tasks and maintaining service standards.
Team Member
Harvey's
Jul 2023 to Present
Toronto, ON
• Handled over 2,000 direct customer interactions, maintaining high service satisfaction and rapid issue resolution. • Adhered strictly to operational workflows and protocols in a high-volume, time-sensitive environment. • Leveraged clear verbal communication to coordinate seamlessly with team members during high-stress peak hours.
Crew Member
Harvey's
Jul 2023 to Present
Ontario, Canada
• Provided front-line customer support by responding to customer questions, processing requests, and resolving concerns professionally. • Processed high volumes of customer transactions accurately using POS systems while maintaining attention to detail. • Managed multiple customer interactions in a fast-paced environment while ensuring service quality and customer satisfaction. • Used active listening and communication skills to understand customer needs and provide appropriate solutions. • Maintained accurate order information and followed company procedures to ensure consistent service delivery. • Collaborated with team members to improve workflow efficiency and support daily operations.
Customer Service Representative (Volunteer)
City of Toronto
Jan 2023 to Jan 2024
Toronto, ON
• Provided customer assistance to visitors by answering questions, providing directions, and resolving general inquiries. • Communicated clearly and professionally with diverse members of the public in a customer-focused environment. • Escalated complex concerns appropriately while maintaining professionalism and confidentiality. • Supported event operations by collaborating with staff and volunteers. • Delivered a welcoming customer experience while representing the City of Toronto.
Education
Loyalist College
Graduate Certificate, Cybersecurity
Toronto, ON
2023 to 2024
Developed strong analytical, technical troubleshooting, documentation, and problem-solving skills.
Loyalist College
Graduate Certificate, Project Management
Toronto, ON
2024 to 2024
Developed skills in communication, organization, process management, teamwork, and project coordination.
Loyalist College
Post-Graduate Certificate, Cybersecurity and Project Management
Toronto, ON
2024
Languages
- EnglishProfessional
- FrenchBasic
- HindiProfessional
- PunjabiProfessional