Sr Sales and Operations Coordinator

Job summary

Respond to customer inquiries, manage customer accounts and sales, and provide equipment selection and operating guidance. Coordinate equipment deliveries and pickups, optimize driver routes, support branch colleagues and sales representatives, and review daily business reports.

Job details

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026. In Canada, Herc Rentals has a significant presence with multiple locations across the country. The company provides a wide range of equipment rental services to various industries, including construction, industrial, and government sectors. Herc Rentals is committed to supporting Canadian businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability, ensuring that its operations comply with Canadian regulations and standards. Job Purpose The Senior Sales and Operations Coordinator is the first person you see when you walk into a Herc Rentalsbranch or dial a Herc Rentals phone number. The ideal person for this role is energetic, eager to help, and hungry to learn and grow their career. In this role you will learn to... Take initiative and work autonomously Manage a profit and loss statement Effectively grow a diverse portfolio of customers Manage a fleet inventory mix Become a safety expert Be an expert in the equipment rental industry Be promoted and grow your career! What you will do... Proactively answer and resolve customer questions Schedule delivery and pick up of equipment and become a trusted partner to the drivers and delivery vendors Optimize routing of drivers by being a DOT Regulations expert Aid and support the other coordinators at the branch Be a trusted partner to the territory sales representatives Manage a portfolio of customers Maximize revenue through superior customer service on all existi ng orders Finalize sales for both inbound and outbound calls Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment Generate, process, analyze and review the daily business reports Support all team members Requirements High school or GED required, College Degree preferred Must be fluent in Rental Man Fluent with On the Go use Proficient in DOT Regulations and load securement guidelines Building fluency with Fleet, Procurement, and daily dashboard and branch manager checklists Act as local expert on Optimus and pricing practices Assist others with Salesforce.com Continue to open accounts and prescreen customers using eApply 2 - 4 year of relatable experience A valid driver's license with a clean driving record Ability to drive and operate multiple types of vehicles and equipment Ability to communicate with customers Skills Ability to safely lift 50 pounds frequently. Must be able to work indoors and outdoors when required of the job. Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time. Ability to sit, stand, and walk for extended periods of time. Decision Making/Judgement Initiative Planning Personal Organization Adaptability/Flexibility Teamwork Req #: 72147 Type: Replacement Pay Range: $26 - $29 per hour + Benefits + 3 weeks vacation Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following. Keeping you healthy Medical, Dental, and Vision Coverage Life and disability insurance Healthcare spending account Smoking Cessation Program Weight Loss Program Herc Life Wellness Program Building Your Financial Future Company matched Pension Plan Employee Stock Purchase Program Registered Retirement Savings Plan Non Registered Savings Plan Tax Free Spending Account (TFSA) Life & Work Harmony Paid Vacation Time Off (Minimum 3 weeks) Paid sick days Military leave Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Mechanic Tool reimbursement of up to $500 per year Auto & Home Insurance Discounts Protecting You & Your Family Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Disability Insurance Critical Illness Insurance Accident Insurance Herc Rentals is an equal opportunity employer. Herc Rentals does not utilize Artificial Intelligence (AI) for sourcing or recruiting candidates.

What you’ll do

Respond to customer inquiries, manage customer accounts and sales, and provide equipment selection and operating guidance. Coordinate equipment deliveries and pickups, optimize driver routes, support branch colleagues and sales representatives, and review daily business reports.

Requirements

A high school diploma or GED is required, while a college degree is preferred, along with 2–4 years of related experience. Candidates must be fluent in Rental Man and On the Go, knowledgeable about DOT regulations and load securement, hold a clean driver's license, communicate effectively with customers, and be able to operate vehicles and equipment and meet the physical demands of the role.

Benefits

• Medical, Dental, and Vision Coverage
• Life and Disability Insurance
• Healthcare Spending Account
• Smoking Cessation Program
• Weight Loss Program
• Wellness Program
• Company-Matched Pension Plan
• Employee Stock Purchase Program
• Registered Retirement Savings Plan
• Non-Registered Savings Plan
• Tax-Free Savings Account
• Paid Vacation
• Paid Sick Days
• Military Leave
• Employee Assistance Program
• Adoption Assistance Reimbursement
• Tuition Reimbursement
• Mechanic Tool Reimbursement
• Auto and Home Insurance Discounts
• Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Critical Illness Insurance
• Accident Insurance

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Load Securement · Preferred
• Decision Making · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Equipment Rental
• Fleet Management
• Delivery Scheduling
• Route Optimization
• DOT Regulations
• Load Securement
• Rental Man
• On the Go
• Optimus
• Salesforce.com
• eApply
• Decision-Making
• Planning and Organization
• Teamwork

Job areas

• Sales
• Customer Service & Support
• Logistics
• Transportation
• Administrative

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