Systems Operator

Job summary

The Systems Operator is responsible for monitoring and optimizing automated warehouse systems to ensure safe and efficient 24/7 operations. They act as the technical lead during system incidents, performing troubleshooting and coordinating with cross-functional teams to maintain business continuity.

Job details

Job Title: Systems Operator Salary Range: CAD$82,000.00 – CAD$90,000.00 Working Type: On-Site PURPOSE OF ROLE The System Operator is responsible for ensuring the safe, reliable, and efficient operation of automated warehouse and material handling systems in a 24/7 mission-critical environment. This role monitors and controls automation platforms, responds to system incidents and alarms, coordinates with cross-functional teams, and supports business continuity to meet operational performance, safety, and service level objectives. Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times. KEY ACCOUNTABILITIES 1. Automation System Operations & Performance Management Operate, monitor, and optimize automated warehouse systems including ERP, WCS, and SCADA. Understand and manage end-to-end operational flows across production, logistics, inventory, planning, and crate wash. Ensure automation system flows meet service levels, throughput targets, and on-time delivery requirements. Analyse system data, alerts, dashboards, and logs to identify performance issues and improvement opportunities. Support system testing, validation, and controlled operational changes. 2. Incident Response, Troubleshooting & Business Continuity Respond promptly to system alarms, alerts, and trouble calls to maintain uptime. Clear conveyor system jams and address automation-related incidents safely and efficiently. Apply structured problem-solving and root cause analysis techniques to diagnose and resolve issues. Act as technical lead during incidents, communicating impact, status, and recovery steps. Execute BCP, MIMP, and PIR processes and escalate issues beyond scope when required. 3. Technical Support & Cross-Functional Coordination Coordinate with operations, maintenance, IT, and automation engineering teams. Support diagnostics, log analysis, testing, and technical recommendations. Interpret mechanical and electrical components, drawings, and operational documentation. Follow instructions from control room operators, technicians, and supervisors. Support SOP documentation and continuous improvement initiatives. 4. Safety, Compliance & Workplace Standards Comply fully with company safety policies, including PPE and LOTO procedures. Identify, report, and mitigate workplace safety hazards and risks. Maintain housekeeping standards around automation systems. Demonstrate professional conduct, strong communication, and flexibility in a 24/7 environment. Perform other duties as assigned by supervisor/manager. KEY EXPERIENCE, KNOWLEDGE AND SKILLS Essential Ability to work in cold environment (0° to 2° C) 3+ years of experience in warehouse or operations environments Experience supporting 24/7 mission-critical systems Experience with SCADA, WCS, and ERP systems General technical knowledge of conveyor systems Strong analytical and troubleshooting skills Ability to interpret technical documentation and drawings Familiarity with incident management and root cause analysis Strong written and verbal communication skills Ability to shift priorities based on operational demands Desirable Prior experience working in food packaging cold environment Valid Forklift License or ability to obtain one Working Conditions Temperature ‑controlled work environment maintained between 0–2°C Moderate noise levels due to AGVs, robotic systems, and material‑handling equipment (MHE) Ability and willingness to wear mandatory personal protective equipment (PPE), including hearing protection and cold‑environment PPE WOULD SUIT SOMEONE WHO IS…. Highly collaborative Able to build and maintain strong working relationships internally and externally Enjoys variation of tasks within their work Adept at providing well-balanced challenge and support Comfortable balancing operational and strategic agendas Comfortable with ambiguity and conflicting priorities A role model for the Hilton Food values; Collaborative Innovative, Agile, Ambitious, Responsible Collaboration and Culture Activation Partner closely with People & Culture, Site Leads, and Business Units to embed engagement into everyday moments and experiences. Support the delivery of cultural change initiatives through communications and on-the-ground activations. Coach and equip line managers with tools and training to become effective communicators and engagement drivers. Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times.

What you’ll do

The Systems Operator is responsible for monitoring and optimizing automated warehouse systems to ensure safe and efficient 24/7 operations. They act as the technical lead during system incidents, performing troubleshooting and coordinating with cross-functional teams to maintain business continuity.

Requirements

Candidates must have at least 3 years of experience in warehouse or operations environments and possess strong analytical and troubleshooting skills. Proficiency with SCADA, WCS, and ERP systems is required, along with the ability to work in a cold environment.

Listed skills

• ERP systems · Preferred
• Troubleshooting · Preferred
• Incident Management · Preferred
• Root Cause Analysis · Preferred
• Data analysis · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Cross-Functional Coordination · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automation system operations
• SCADA
• WCS
• ERP systems
• Troubleshooting
• Incident management
• Root cause analysis
• Conveyor systems
• Technical documentation interpretation
• Data analysis
• Safety compliance
• LOTO procedures
• Communication
• Cross-functional coordination
• Problem-solving
• Inventory Planning
• Robotic Systems
• Operational Performance Management
• Organizational Culture Change
• Cross-Functional Coordination
• Automation Systems
• Automation Systems Design
• Warehouse Automation
• Forklift Certification
• Agile Methodology
• Technical Support
• Automation
• Business Continuity
• Dashboard
• Housekeeping
• Continuous Improvement Process
• Conveyor Systems
• Electronic Components
• Incident Response
• Performance Management
• Enterprise Resource Planning
• Food Packaging
• Warehousing
• Supervisory Control And Data Acquisition (SCADA)
• Incident Management
• Innovation
• Problem Solving
• Log Analysis
• Material Handling
• Operations
• Personal Protective Equipment
• Service Level Objectives
• Transmission System Operator
• System Testing
• Technical Documentation

Job areas

• Logistics
• Manufacturing
• Technology
• Food & Beverage
• Engineering
• System Operator
• Systems Support Specialist
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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