Asst Manager Guest Services

Under general direction, the Assistant Manager Guest Services assists the management team with overseeing daily operations of the Front Desk and Night Audit while delegating and assigning projects to Front Desk Clerks and Night Auditors.

The Assistant Manager Guest Services supports the management team in overseeing the daily operations of the Front Desk and Night Audit. This includes delegating projects and assigning tasks to Front Desk Clerks and Night Auditors.

Candidates must be high school graduates with proficiency in Microsoft Office and strong leadership abilities. Experience in handling guest concerns, conflict resolution, and implementing business strategies is required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Business Strategy Development
• Policy And Procedure Creation
• Customer Service
• Time Management
• Adaptability
• Emergency Response
• Interpersonal Relations
• Analytical Skills
• Problem Solving
• Public Speaking
• Leadership
• Conflict Resolution
• Service Recovery
• Auditing
• Management
• Microsoft Office
• Operations
• Business Strategies
• Customer Complaint Resolution

• Hospitality
• Management & Leadership
• Customer Service & Support
• Guest Services Manager
• Hotel Manager
• Hotel Managers
• Lodging Managers

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week