Public Records Researcher I

Job summary

The researcher conducts credit, criminal, and database checks to verify candidate information for background screening. They communicate with candidates and referees to obtain necessary details while maintaining accurate records and meeting service level agreements.

Job details

About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview Role Purpose: Ensuring a first class customer and candidate experience conducting credit, criminal and database checks in line with qualitative and quantitative performance targets for the role, utilizing available resources such as telephone or electronic processes in a professional and timely manner, adhering to company policies and procedures in order to help candidates get hired. Work must be completed in the Ontario area due to licensing requirements. Responsibilities Responsibilities: Ensures that duties are carried out professionally and in line with the priority to help candidates get hired Quickly and effectively researches and verifies facts provided by candidates of clients’ to ensure the screening process is completed in a timely manner Conducts interviews with professional referees to verify candidates’ employment history Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible Maintains regular contact and supports candidates to assist them throughout the screening process where necessary Collaborates with other teams to keep clients informed of issues throughout the screening process Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements Implements changes to processes as directed following changes to service level agreements Stays up to date with procedures and Service Level Agreements to ensure clients’ needs are continually met Ensures all actions comply with the Data Protection legislation Maintains accurate and up to date records of actions taken in the background screening process Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards Maintains a standard of work that meets the department quality and productivity targets Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy Assists team members and works as part of the team to ensure customers’ expectations are met Education: High School diploma or equivalent required Bachelor’s degree in a related field is preferred Qualifications Experience: Computer literate with specific experience of using Microsoft Office and email proficiently; Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off Previous customer service experience preferred Ability to communicate written and verbally in English with fluency and in a polite way Knowledge & Skill: Works under direct supervision and follows standard procedures to accomplish assigned tasks Follows step-by-step routines or has careful oversight by others. What do we offer HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities

What you’ll do

The researcher conducts credit, criminal, and database checks to verify candidate information for background screening. They communicate with candidates and referees to obtain necessary details while maintaining accurate records and meeting service level agreements.

Requirements

Candidates must have a high school diploma or equivalent, with a bachelor's degree preferred. Proficiency in Microsoft Office and strong verbal and written communication skills in English are required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Interviewing · Preferred
• Attention to detail · Preferred
• Reporting · Preferred
• telephone communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Background screening
• Data verification
• Customer service
• Telephone communication
• Microsoft Office
• Email proficiency
• Reporting
• Data protection
• Interviewing
• Time management
• Attention to detail
• Professionalism
• Tactfulness
• Diplomacy
• Customer Service
• Communication
• Computer Literacy
• Information Privacy
• English Language
• Service-Level Agreement

Job areas

• Customer Service & Support
• Human Resources
• Administrative
• Security & Safety
• Public Records Researcher
• Information Specialist
• Systems Analysts
• Database Architects