Application production support

Job summary

Provide L1/L2 production support for critical Asset Finance, Credit, and Working Capital platforms in a 24x7 environment. Manage incidents, deployments, and system monitoring while coordinating with operations teams to ensure business continuity.

Job details

Job Title: Application Production Support Analyst (Asset finance) Location: Montreal, QC (Hybrid) Duration: 12 Months Contract Position Overview We are seeking an experienced IT Systems Analyst III to join an Application Production Support team supporting critical Asset Finance & Securitization, Credit, and Working Capital platforms. This role will be responsible for providing production support, incident management, application monitoring, troubleshooting, deployment support, and technical project execution for business-critical applications operating in a 24x7 environment. The ideal candidate will have strong application support experience, knowledge of financial services systems, scripting capabilities, and experience supporting enterprise applications across Unix/Linux and Windows environments. Key Responsibilities Provide L1/L2 production support for mission-critical business applications. Monitor, troubleshoot, and resolve application, system, and data flow issues. Support Credit, Working Capital, Asset Finance, and Securitization applications. Manage incidents, problems, changes, and application deployments. Coordinate with operations teams to resolve technical issues. Support integrations between upstream and downstream systems. Participate in disaster recovery, backup recovery, and business continuity testing. Maintain application monitoring, performance tuning, and capacity planning activities. Ensure compliance with information security standards and governance frameworks. Support vulnerability remediation and server obsolescence initiatives. Document technical processes, workflows, and data flows. Participate in change control reviews and production readiness activities. Manage CyberArk bypass controls and related remediation efforts. Collaborate with stakeholders to prioritize support and project activities. Support modernization and automation initiatives, including AI-driven process improvements. Required Qualifications Bachelor's Degree in Computer Science, Information Technology, or related field. 5+ years of Application Production Support or Systems Analyst experience. Experience supporting enterprise applications in production environments. Strong knowledge of Incident, Problem, and Change Management processes. Experience with Unix/Linux and Windows server environments. Knowledge of SQL and PL/SQL. Experience with application deployments and installations. Proficiency in at least one scripting language: Python Shell Scripting Perl Batch Scripting Experience with ServiceNow, Jira, ITSM, or similar ticketing platforms. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and documentation skills. Preferred Qualifications Experience supporting financial services applications. Knowledge of Credit and Working Capital business processes. Understanding of Asset Finance & Securitization platforms. Knowledge of: Java/J2EE Applications IBM MQ WebSphere Apache Tomcat ITIL Foundation Certification or equivalent experience. Experience with application security, governance, and compliance initiatives. Familiarity with CyberArk and access management controls. Technical Skills Application Production Support Incident Management Problem Management Change Management Unix/Linux Windows Server SQL / PL-SQL Python / Shell / Perl / Batch Scripting Java J2EE ServiceNow Jira ITSM Tools Application Monitoring Disaster Recovery Capacity Planning Performance Tuning Soft Skills Strong analytical and troubleshooting abilities Ability to manage multiple priorities Excellent stakeholder communication skills Self-motivated and proactive Team-oriented with the ability to work independently Strong organizational and documentation skills Work Environment Hybrid work arrangement in Montreal, QC. Participation in an on-call support rotation is required. Support of business-critical applications operating in a 24x7 environment.

What you’ll do

Provide L1/L2 production support for critical Asset Finance, Credit, and Working Capital platforms in a 24x7 environment. Manage incidents, deployments, and system monitoring while coordinating with operations teams to ensure business continuity.

Requirements

Requires a Bachelor's degree and over 5 years of experience in application production support or systems analysis. Proficiency in SQL, scripting languages (Python, Shell, etc.), and experience with Unix/Linux and Windows environments is essential.

Listed skills

• Change Management · Preferred
• SQL · Preferred
• Incident Management · Preferred
• Jira · Preferred
• Java · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Production Support
• Incident Management
• Problem Management
• Change Management
• Unix/Linux
• Windows Server
• SQL
• PL/SQL
• Python
• Shell Scripting
• Java
• J2EE
• ServiceNow
• Jira
• ITSM
• Disaster Recovery

Job areas

• Technology
• Finance & Accounting
• Software
• Customer Service & Support