Parts Operations Manager, Canada

London, ON
On-site
Posted Sep 11, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Parts Operations Manager will oversee the Canadian Spare Parts organization, managing operational performance, financial results, and customer satisfaction. They are responsible for executing the North America parts strategy, coordinating material planning, and leading the team to ensure efficient backlog execution and revenue growth.

Job details

Location: Mount Pleasant, Pennsylvania, United States of America Job ID: R0143464 Date Posted: 2026-09-10 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Production & Skilled Trades Job Schedule: Full time Remote: No Job Description: The Opportunity As the Parts Operations Manager, Canada, you will manage the Canadian Spare Parts organization and be accountable for its operational and financial performance. You will oversee customer satisfaction, delivery performance, backlog execution, inventory effectiveness, revenue realization, and operational excellence while aligning Canadian operations with the North America Spare Parts strategy and operating model. Working across Sales, Service Operations, Supply Chain Management, Procurement, Engineering, Project Management, Warehousing, Logistics, and Finance, you will support customer commitments, standardized processes, organizational development, and sustainable business growth. How You'll Make an Impact Manage the Canadian Parts Operations organization, including operational performance, financial results, customer satisfaction, employee engagement, and profitable growth. Execute the North America Parts strategy and represent Canada in operational reviews, strategic initiatives, performance management, and business transformation activities. Coordinate material planning, order execution, and delivery activities supporting projects, outages, modernization programs, and emergency response requirements. Manage and develop the Parts Operations team through clear performance expectations, development plans, succession strategies, and effective resource allocation. Oversee customer on-time delivery, backlog execution, revenue conversion, demand forecasting, inventory planning, replenishment, and material availability. Implement North America Spare Parts standards, operating procedures, governance models, performance metrics, and continuous improvement programs across Canada. Support digital transformation, process automation, reporting, and process harmonization across multiple business units. Use SAP, dashboards, performance metrics, and operational data to improve visibility, forecasting, planning, risk mitigation, and performance improvement. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada. Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, Operations Management, or a related field. An equivalent combination of education and relevant experience may be considered. Five to seven years of experience in Spare Parts Management, Aftermarket Services, Supply Chain, Inventory Planning, Customer Fulfillment, or Operations Management. Minimum three years of leadership experience managing and developing teams. Sound understanding of demand planning, order management, inventory management, procurement, logistics, project support, and service supply chain processes, along with experience managing customer delivery performance and operational execution. Solid SAP knowledge, including MRP, Service Orders, Sales Orders, MTO, Inventory Management, Material Master Data, and related business processes. Ability to travel up to twenty percent within Canada and North America. More About Us At Hitachi Energy, you can develop your capabilities while contributing to work that supports the future of energy. Opportunities to work on innovative technologies shaping the future of energy A collaborative environment with experienced professionals Access to learning platforms and career development programs Attractive health and retirement benefits Paid leave and flexible work arrangements Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals with disabilities. Accessibility and reasonable accommodation Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

What you’ll do

Requirements

Candidates must hold a bachelor's degree in Engineering, Business, or a related field and possess five to seven years of experience in spare parts or operations management. A minimum of three years of leadership experience and solid proficiency in SAP are required for this role.