Front Desk Agent

Job summary

The agent is responsible for registering guests, managing room reservations, and resolving customer complaints. Additionally, they handle clerical tasks, balance cash reports, and provide information on hotel facilities and local points of interest.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Additional information Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness Benefits Health benefits Dental plan Health care plan Other Benefits Free parking available Other benefits

What you’ll do

The agent is responsible for registering guests, managing room reservations, and resolving customer complaints. Additionally, they handle clerical tasks, balance cash reports, and provide information on hotel facilities and local points of interest.

Requirements

Candidates must have a high school graduation certificate and between 1 to 2 years of relevant experience. Strong communication skills and the ability to work in a fast-paced environment are required.

Benefits

• Health benefits • Dental plan • Health care plan • Free parking

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Complaint Resolution
• Reservation Management
• Cash Handling
• Clerical Duties
• Communication Skills
• Interpersonal Skills
• Organization
• Time Management
• Teamwork
• Problem Solving
• Attention To Detail

Job areas

• Hospitality
• Customer Service & Support
• Administrative