Client Care Manager (LPN/RN)

Job summary

The Client Care Manager oversees the day-to-day client care experience and ensures high quality standards through assessments and quality assurance. They also manage relationships with healthcare providers and participate in community outreach and after-hours escalations.

Job details

The Client Care Manager is a leadership role for a proactive, take-charge LPN or RN. At Home Instead, we believe individuals should be supported to live safely, confidently and with dignity in the place they call home. Through personalized, non-medical home care, we help clients maintain their independence and quality of life. The Client Care Manager enjoys building strong relationships and creating a positive client and family experience. The role combines oversight of client care, quality standards, team collaboration, and community engagement to help ensure consistent, high-quality support throughout each client’s care journey. Responsibilities Help maintain and ensure strong standards of care Manage and support day-to-day client care experience Oversee and strengthen the care assessment and quality assurance process Collaborate with the service team to support continuity of care Monitor service quality, client satisfaction, and team performance Maintain relationships with healthcare providers, senior living communities, and community partners Participate in community outreach and referral activities as needed Participate in the rotating after-hours escalation schedule What We’re Looking For Current LPN or RN designation in good standing in Nova Scotia 5+ years' experience in senior care, home care, community healthcare, or a related setting Proactive, confident, and comfortable taking initiative Supervisory experience is an asset Strong communication, organization, and problem-solving skills Professional, compassionate approach Valid driver’s license and reliable vehicle Why Home Instead Competitive compensation Matching Group RRSP Health and dental benefits Learning and career development opportunities A supportive, collaborative team environment If you are looking for a leadership role where you can support a strong team and help deliver an exceptional experience for seniors and their families, we would love to hear from you.

What you’ll do

The Client Care Manager oversees the day-to-day client care experience and ensures high quality standards through assessments and quality assurance. They also manage relationships with healthcare providers and participate in community outreach and after-hours escalations.

Requirements

Candidates must hold a current LPN or RN designation in good standing in Nova Scotia with over 5 years of experience in senior or community healthcare. A valid driver's license and reliable vehicle are required.

Benefits

• Matching Group RRSP
• Health Insurance
• Dental Insurance
• Learning And Career Development Opportunities

Listed skills

• Quality assurance · Preferred
• Team Collaboration · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Organization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Care Management
• Care Assessment
• Quality Assurance
• Team Collaboration
• Community Engagement
• Supervisory Skills
• Problem Solving
• Communication
• Organization
• Senior Care
• Home Care
• Healthcare Provider Relations

Job areas

• Healthcare
• Management & Leadership
• Social Services

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