Recovery, Representative

Job summary

The representative acts as a trusted advisor to customers by providing payment solutions to resolve past due accounts and minimize credit loss. Responsibilities include managing recovery processes, handling insurance tracking, and coordinating with third-party collection agencies.

Job details

*** PLEASE NOTE THIS IS A REMOTE ROLE** The associate will work within Honda Canada’s Account Services department and will report to the Supervisor, Account Services. The Representative Recovery – Account Services acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize credit loss for HCFI. Individually assigned responsibilities may include but not limited to, the principal functional responsibilities listed below. RESPONSIBILITIES Handling any one of the Recovery Processes (Charged off accounts, Bankruptcies, Total Loss Process, Insurance Tracking and Delinquent accounts) Correspond and deal with insurance companies, research values on cars, follow-up and accept offers from insurance companies as well as provide customers with accurate information. Handle the Insurance Tracking Process by reviewing the accounts, obtaining authorization for waivers, preparing necessary documents, and obtaining the insurance policies. Ensure that the set monthly departmental targets are met. based on discharge documents. Support the Senior Associates with communication regarding bankruptcy and legal matters. Handle third party collections agency placement and monitor the recoveries by each agency. Other duties as assigned Share best practices amongst the team members to increase efficiency. Monitor high risk accounts and act as a liaison with dealers, customers, and other internal departments. Handle bankruptcies by filing the appropriate claims and deciding on repossessions QUALIFICATIONS Completed post-secondary education and/or equivalent work experience. Minimum of 2 years’ experience Financial Services, and or 1-3 years of relevant, progressive business experience with a proven track record of delivering results. Knowledge of laws in regards to collection and repossession of assets an asset. Bi-lingual in French and English is required. Strong decision-making, negotiating, planning, analytic, and strategic skills. Demonstrated above average interpersonal, communication (written and verbal), problem solving, and listening skills. Ability to deal effectively and professionally in a rapidly changing and fast paced environment. A high level of individual initiative and ability to work with minimal direction. Ability to build collaborative working relationships with internal and external stakeholders. Must be detail oriented, results oriented, well organized, and a team player. HIRING PRACTISES The hourly rate range for this position is $ $27.91–$34.89 CAD hourly. Individual rate within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set. This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion). As this role supports clients and dealers nationwide, bilingual (French/English) proficiency is required. This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill. Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes. Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request. Accommodations will take into account the applicant’s accessibility needs. If you require accommodation at any time during the recruitment process, please email Human Resources at accessibility@honda.ca or call (905) 888-4331.

What you’ll do

The representative acts as a trusted advisor to customers by providing payment solutions to resolve past due accounts and minimize credit loss. Responsibilities include managing recovery processes, handling insurance tracking, and coordinating with third-party collection agencies.

Requirements

Candidates must have completed post-secondary education and possess at least 2 years of experience in financial services or relevant business roles. Proficiency in both French and English is required, along with strong negotiation and analytical skills.

Listed skills

• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Detail-oriented · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collection
• Repossession
• Financial services
• Negotiation
• Decision-making
• Problem solving
• Communication
• Interpersonal skills
• Analytical skills
• Strategic planning
• Detail oriented
• Teamwork
• Bilingual
• Insurance tracking
• Bilingual (French/English)
• Planning
• Research
• Artificial Intelligence
• Bankruptcies
• Decision Making
• Financial Services
• Hotelling
• Insurance Policies
• Interpersonal Communications
• Problem Solving
• Listening Skills
• Authorization (Computing)
• Collections
• Filing
• Detail Oriented

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Recovery Representative
• Financial Services Representative
• Technical and Medical Sales Professionals (excluding ICT)
• Securities, Commodities, and Financial Services Sales Agents