Outdoors Spa Operations Supervisor

Outdoors Spa Operations Supervisor Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle Expectation Responsible for offering a warm, friendly, and professional experience to guests and staff. Ensure the quality and cleanliness of all areas of Scandinave Spa Whistler. Complete the following tasks with leadership, keeping the Spa Experience and Housekeeping teams motivated and guiding the team to a high standard of service. Tasks & Responsibilities: We're looking for a hands-on supervisor to support the Spa Experience team responsible for maintaining Scandinave Spa Whistler's facilities. At Scandinave Spa Whistler, our mission is to offer a haven for personal renewal in the Scandinavian age-old tradition, where body and mind find peace. Guests come to disconnect from daily stress and reconnect with themselves through hot baths, cold plunges, relaxation areas, and massage therapy. Reporting to the Spa Experience & Housekeeping Manager, you will make an impact by: Overseeing daily operations to ensure exceptional cleanliness standards and efficient team performance. Supporting team training, communication, and accountability to ensure consistent standards are maintained. Assisting with scheduling, inventory management, reporting, and other administrative responsibilities. Identifying opportunities for continuous improvement. Monitoring and maintaining pool water quality, adjusting chemical levels as required to ensure safety and cleanliness (training provided). Rooted in our values: Success in this role goes beyond operational excellence. We're looking for someone who embodies our values and creates an environment where teams can thrive while delivering exceptional guest experiences. Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents. Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals. Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results. What Makes You a Great Fit: Previous supervisory experience Strong communication and interpersonal skills. Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment. Proficiency with Microsoft Word, Excel, Outlook, and SharePoint. Physically fit, with the ability to thrive in a hands-on role and lead by example. Flexible and available to work evenings and weekends. Employee Perks and Benefits Salary: $55,000–$60,000 annually Extended Health Benefits Wellness program Staff housing opportunities Complimentary Thermal Journey access for you and one guest Complimentary massage allocation Discounts on food and beverages at the Bistro Friends and Family discount vouchers Prerequisites: Minimum 1 year of supervisory experience leading teams of 10 or more employees Proven customer service experience, ideally within a hospitality or spa environment. Experience in commercial pool operation is an asset but not required as training is provided Strong leadership, communication, and interpersonal skills, with the ability to effectively manage a diverse team. Ability to think on your feet, solve problems quickly, and adapt to changing priorities in a fast-paced environment. Must be available to work full-time, including evenings and weekends, and attend functions after work on a semi-regular basis. Proficient with Microsoft Word, Excel, Outlook and SharePoint Professional appearance and demeanor, with a commitment to maintaining the spa's standards of excellence. A positive attitude and strong team spirit are essential. Physically capable of lifting up to 20kg and working in an active, dynamic environment Having a valid drivers license is a bonus. Clear criminal record check #WHISPA23

The supervisor will oversee daily spa operations, ensuring high standards of cleanliness and efficient team performance. They are responsible for supporting staff training, managing administrative tasks, and maintaining pool water quality.

Candidates must have at least one year of supervisory experience leading teams of 10 or more employees in a hospitality or spa environment. Proficiency in Microsoft Office suite and the ability to work a flexible schedule including evenings and weekends are required.

• Extended Health Benefits • Wellness program • Staff housing opportunities • Complimentary Thermal Journey access • Complimentary massage allocation • Food and beverage discounts • Friends and Family discount vouchers

• Customer servicePreferred
• Problem solvingPreferred
• Microsoft ExcelPreferred
• Microsoft WordPreferred
• Inventory managementPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Supervisory experience
• Team leadership
• Customer service
• Hospitality management
• Communication skills
• Interpersonal skills
• Problem solving
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• SharePoint
• Pool maintenance
• Inventory management
• Scheduling
• Staff training
• Operational excellence
• Empathy
• Professionalism
• Accountability
• Supervision
• Positivity
• Valid Driver's License
• Housekeeping
• Cleanliness
• Customer Service
• Communication
• Continuous Improvement Process
• Discounts And Allowances
• Leadership
• Interpersonal Communications
• Inventory Management
• Operational Excellence
• Operations
• Microsoft SharePoint
• Team Leadership
• Team Performance Management

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Operations Supervisor
• Salon / Spa Manager
• Services Managers Not Elsewhere Classified
• Spa Managers
• Personal Service Managers, All Other

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week