Reservations Agent - part-time

Reservations Agent - Part-Time Scandinave Spa Blue Mountain is seeking a Reservations Agent who is enthusiastic about providing a thoughtful, professional, and hospitality focused booking experience for guests reserving services at our Spa. What you will do Answer incoming phone calls promptly and professionally, maintaining a calm and welcoming tone. Create, modify, and cancel reservations with accuracy and attention to detail. Guide guests through booking options to support informed and confident decisions. Protect guest privacy and handle sensitive information with discretion. Respond to voicemail messages and emails in a timely and courteous manner. What we require Previous experience in reservations, call center, or guest-facing roles is an asset. Flexibility to be able to work days, evenings, weekends and holidays. Strong verbal and written communication skills. Working knowledge / experience using Microsoft Office systems (Word, Excel and Outlook). Ability to remain calm, focused, and professional in a fast-paced phone environment. Sales awareness and confidence in guiding guest decisions in a respectful manner. What we offer A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for guest service excellence. Complimentary employee and spouse/friend access to the Thermal Journey throughout employment. Complimentary massage treatment after three months. Complimentary passes for the Thermal Journey for friends/family each year. Boutique and Bistro discounts. Employee pricing for massage services. Pay Rate $19.38 / hour + 4% vacation pay. We would like to thank all applicants for their interest. Only those applicants considered to move forward in the recruitment process will be contacted. As per the AODA, should you require any accessibility assistance, please contact Human Resources at 705-443-5919 or [email protected] #SSBM

The Reservations Agent is responsible for managing incoming calls and booking services while maintaining a professional and welcoming tone. They must accurately create, modify, and cancel reservations while providing guests with informed booking guidance.

Candidates should have previous experience in reservations, call centers, or guest-facing roles and possess strong verbal and written communication skills. Proficiency in Microsoft Office and the flexibility to work days, evenings, weekends, and holidays are required.

• Complimentary employee and spouse/friend access to the Thermal Journey • Complimentary massage treatment • Complimentary passes for the Thermal Journey for friends and family • Boutique discounts • Bistro discounts • Employee pricing for massage services

• Time managementPreferred
• Customer servicePreferred
• Attention to detailPreferred
• Microsoft ExcelPreferred
• Microsoft OfficePreferred
• Microsoft WordPreferred
• Microsoft OutlookPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Phone etiquette
• Reservation management
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication skills
• Sales awareness
• Attention to detail
• Time management
• Conflict resolution
• Voicemail
• Call Center Experience
• Customer Service
• Communication
• Sales
• Booking (Sales)
• Reservations
• Enthusiasm
• Detail Oriented

• Hospitality
• Customer Service & Support
• Administrative
• Reservations Agent
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week