Business Development Coordinator/ Appointment Coordinator

Job summary

The Business Development Coordinator is responsible for managing incoming sales calls, booking appointments, and maintaining accurate customer records in the database. They also assist the management team with administrative tasks and ensure effective communication between departments to support sales goals.

Job details

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join AWIN! Headquartered in Thornhill Ontario, we are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. Our BMW Autohaus dealership is looking for a Business Development Coordinator to join our amazing team! Benefits Excellent Group Benefits package! * Group RRSP Contribution program. * Work/life balance. * Training and support programs. * Boot and tool allowance. * Tuition reimbursement program. * Corporate support. * Mentorship and development. * Unlimited careers opportunities within our automotive group Job Purpose The Business Development Coordinator is responsible for answering all incoming sales department phone calls in an efficient and friendly manner. This position is responsible for booking sales appointments, assisting management in performing various administrative tasks, overseeing all appointments and consulting with the management team regarding any discrepancies. The Business Development Coordinator also ensures customer mobility when appointments are booked, handles customer inquiries and if further information is required, a member of the management team is consulted. Responsibilities * Answer all incoming telephone calls within three rings. * Respond to inbound/outbound emails, telephone calls and internet prospects from the sales department internet leads. * Timely response to customer requests. * Friendly attitude at the first point of contact with any potential client/customer. * Update records and enter customer information into data management system. * Create and filter customer retention list and schedule sales appointments. * Follow up on all sales appointments, such missed appointments. * Communicate effectively and professionally with customers. * Notify necessary departments when an appointment is scheduled. * Ability to meet or exceed monthly goals. * Assist with other duties, as assigned by the direct manager. Vacancies: 1 Salary Range: Hourly rate plus bonus, total up to $60,000.00+. Qualifications * High school diploma or equivalent. * Mandarin speaking is an asset. * Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook. * Excellent communication skills and customer service. Including written and verbal skills to communicate with all Sales Consultants and Management. * Previous experience in a customer service role. * Ability to maintain filing systems and database. * Professional appearance & friendly disposition. * Ability to work efficiently in a high-pressure environment. * Experience using dealership related software is preferred. * Mandarin Speaking is strongly preferred. Personal Attributes * Passion, motivation, focus and leadership skills. * Results focused approach. * Team player. * Strong communication skills both written and verbal. * Ability to influence, negotiate and mediate effectively. * Strong attention to detail. * Ability to maintain confidentiality and professionalism. * Excellent interpersonal and team building skills. * Strong time management and organizational skills. * Honest, courteous and able to demonstrate strong work ethics. * Driven and ability to work with minimum supervision. APPLY FOR A REWARDING CAREER TODAY! We thank all applicants for their response; however only those considered for an interview will be contacted. AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email). This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made. #AWINJobs

What you’ll do

The Business Development Coordinator is responsible for managing incoming sales calls, booking appointments, and maintaining accurate customer records in the database. They also assist the management team with administrative tasks and ensure effective communication between departments to support sales goals.

Requirements

Candidates must have a high school diploma or equivalent and previous experience in a customer service role. Proficiency in Microsoft Office products is required, and the ability to speak Mandarin is strongly preferred.

Benefits

• Group benefits package • Group RRSP contribution program • Work/life balance • Training and support programs • Boot and tool allowance • Tuition reimbursement program • Corporate support • Mentorship and development • Unlimited career opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Negotiation · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Data entry
• Microsoft Office
• Excel
• MS Word
• Outlook
• Time management
• Organizational skills
• Interpersonal skills
• Negotiation
• Conflict resolution
• Attention to detail
• Professionalism
• Mandarin speaking
• Influencing Skills
• Productivity Improvement
• Organizational Skills
• Sales Prospecting
• Results Orientation
• Ethical Standards And Conduct
• Administrative Functions
• Microsoft Word
• Microsoft Excel
• Automobile Dealership
• Business Development
• Management
• Mandarin Chinese
• Customer Service
• Communication
• Confidentiality
• Consulting
• Customer Retention
• Database Management Systems
• Disabilities
• Sales
• Leadership
• Mentorship
• Microsoft Outlook
• Telephone Skills
• Time Management
• Team Building
• Filing
• Customer Inquiries
• Detail Oriented
• Honesty

Job areas

• Customer Service & Support
• Sales
• Administrative
• Retail
• Appointment Coordinator
• Business Development Specialist
• Commercial Sales Representatives
• Market Research Analysts and Marketing Specialists