Client Care Representative – Personal Lines Renewals
- Campbell River, BC
- Hybrid
- Posted Sep 21, 2026
- 1 position
$45,000–$55,000 / year
Opens an external site
- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The role involves proactively engaging with clients to review insurance coverage, identify gaps, and provide tailored solutions for renewals. You will also build client relationships, identify cross-sell opportunities, and achieve retention goals through personalized service.
Job details
The role involves proactively engaging with clients to review insurance coverage, identify gaps, and provide tailored solutions for renewals. You will also build client relationships, identify cross-sell opportunities, and achieve retention goals through personalized service. Candidates must have a minimum of 1 year of personal insurance experience and strong communication skills. A Level 2 General Insurance License and relevant industry designations like CIP, CAIB, or CRM are considered assets.
What you’ll do
The role involves proactively engaging with clients to review insurance coverage, identify gaps, and provide tailored solutions for renewals. You will also build client relationships, identify cross-sell opportunities, and achieve retention goals through personalized service.
Requirements
Candidates must have a minimum of 1 year of personal insurance experience and strong communication skills. A Level 2 General Insurance License and relevant industry designations like CIP, CAIB, or CRM are considered assets.
Benefits
- Extended health benefits
- Disability insurance
- RRSP matching
- Paid time off
- Bonuses
- Commissions
- Birthday paid day off
- Volunteer paid time off
Listed skills
- Time management · Preferred
- Customer service · Preferred
- Problem solving · Preferred
- Retention · Preferred
- Attention to detail · Preferred
- Sales · Preferred
- Communication · Preferred
- Relationship Building · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Client service
- Insurance product knowledge
- Relationship building
- Cross-selling
- Retention
- Communication
- Sales
- Attention to detail
- Time management
- Problem solving
Job areas
- Finance & Accounting
- Customer Service & Support
- Sales
- Administrative
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