Commercial Lines Account Manager, SME

About The Role We are looking for an experienced Account Manager with strong professional business relationship-building skills, time management and organization skills to thrive in a fast-paced environment. The Account Manager will take ownership of an established book of business, addressing daily client requests while delivering accurate and timely coverage advice. This is an ideal role for a strong team player who is organized, detail-oriented, and committed to support HUB’s small business growth strategy within the SME Department. What You’ll Do Manage and grow an existing book of small business commercial accounts, serving as the primary day-to-day client contact Prepare and process insurance submissions, policy changes and renewals accurately and efficiently Negotiate with insurers for coverage and pricing to provide the best possible client solution. Establish and maintain strong rapport with internal stakeholders, carrier partners/underwriters and clients Ensure Account Receivables are collected in a timely manner. Advocate for clients during claims process; Engage claims team on critical claims matters. Fulfil new business growth and client retention targets. Support and promote cross-sell/up-sell initiatives. Provide additional support to the SME Team as required including but not limited to vacation back-up, overflow renewals, program support Qualifications and expertise that pave the way for Success RIBO (Registered Insurance Broker of Ontario) license Required Typically, 3+ years of industry, or product line experience preferably in commercial risk setting Client-focused with the ability to deliver positive customer experience Professional interpersonal and, communication skills both written and verbal Effective organizational and time management skills Responsive with a sense of urgency and ability to adapt to changing priorities Self-started with a genuine passion for new business and opportunities to close sales Team player with the ability to work collaboratively with internal and external stakeholders and clients Elevate Your Career with HUB International Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/. Your Advancement and Well-being: Our Priority At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team: Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle. Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed. Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise. Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding Service: Our Ethos At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference. When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact. The compensation for this position is a variable compensation structure, i.e., base salary plus commission. As such, the total compensation earned will vary depending on the successful candidate’s book of business at a particular time. The expected base salary for this position is $40,000-$60,000. The total compensation will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses for some positions. AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. Department Account Management & Service Required Experience: 2-5 years of relevant experience Required Travel: Negligible We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

The Account Manager will oversee an established book of small business commercial accounts, serving as the primary point of contact for daily requests and renewals. They are responsible for negotiating coverage with insurers, managing client retention, and supporting cross-sell initiatives within the SME department.

Candidates must hold a valid RIBO license and possess 2-5 years of relevant industry experience, preferably in a commercial risk setting. Strong interpersonal, organizational, and communication skills are required to thrive in this fast-paced environment.

• Extended health benefits • Disability insurance • RRSP matching • Paid time off • Flexible working arrangements • Tuition reimbursement • Professional licensing reimbursement • Membership fee reimbursement • Discounts on events • Discounts on travel • Discounts on accommodations • Personal home and auto insurance discounts

• Time managementPreferred
• TeamworkPreferred
• SalesPreferred

Identified from the job description. Confirm important requirements above.

• Account management
• Insurance submissions
• Policy renewals
• Coverage advice
• Negotiation
• Client relationship management
• Time management
• Organizational skills
• Communication skills
• Sales
• Cross-selling
• Up-selling
• Claims advocacy
• Detail-oriented
• Teamwork
• Self-Starter
• Cross-Selling
• Organizational Skills
• Time Off Management
• Advocacy
• Account Management
• Accounts Receivable
• Automation
• Underwriting
• Brokerage
• Business Relationship Management
• Investments
• Customer Service
• Closing (Sales)
• Communication
• Discounts And Allowances
• Growth Strategies
• Product Lining
• Time Management
• Upselling
• Detail Oriented

• Finance & Accounting
• Customer Service & Support
• Sales
• Management & Leadership
• Commercial Lines Account Manager
• Insurance Sales Agent (General)
• Insurance Representatives
• Insurance Sales Agents

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week