Community Services Customer Service Representative

Job summary

The Customer Service Representative acts as the primary point of contact for the public, handling inquiries and providing information at municipal facilities. Responsibilities include processing payments, maintaining accurate records, and supporting the Community Services department with administrative tasks.

Job details

The strength in Middlesex Centre lies with its people. Located just west of the City of London, Middlesex Centre’s rural communities and small towns make it a great place to live, work and play. Municipality of Middlesex Centre Employment Opportunity Community Services Customer Service Representative Permanent, Part-Time Position, Non-Union Department: Community Services Grow your Future at Middlesex Centre The Municipality of Middlesex Centre is a thriving, progressive, and welcoming community. Located just west of the City of London, Middlesex Centre’s rural charm and vibrant small towns make it a great place to live, work, and play. What makes us special? Our team! We are supportive, inclusive, and collaborative workplace. We take pride in delivering the highest standard of municipal services to our community. We embrace our values of respect, cooperation, innovation, and integrity. If you are a team player who is passionate about your work and are always looking for ways to improve and grow, then we want to hear from you. We can offer you: Competitive compensation Participation in OMERS, one of the best defined-benefit pension plans in Canada An employee and family assistance program A culture that supports ongoing training and professional development. Position Summary The Customer Service Representative is a member of the Community Services team and is responsible for providing customer service duties at various facilities throughout the Municipality. With the main locations being the Komoka Wellness Centre and the Ilderton Arena. This position is front line customer service and handles inquiries from residents, problem solves and receives and processes payments. Responsibilities Customer Service Acts as first point of contact for the public, answering inquiries over the telephone or in-person, provides information and refers callers/visitors to appropriate staff member when required. Receives payments and issues receipts in-person and through a variety of methods, balances float daily. Handles payment for admission to recreational skates, programs and rentals, ensuring the revenue collected is consistent with the municipality’s fees and charges by-law. Logs complaints/issues into the customer service database. Supports the Community Services department with providing accurate information to residents. Administrative Provides basic administrative functions such as filing, email and phone communications Communicates with residents in a timely and professional manner Communicates with other staff as required. Creates dressing room schedule Undertakes special projects and performs other duties as assigned in accordance with departmental or corporate objectives. Qualifications & Experience Education Minimum Grade 9 education completed. Experience 6 months to 1 year of progressive experience working in a customer service-related environment. Previous cash handling experience. Skills & Abilities Computer literacy using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Excellent communication, interpersonal and customer service skills and proficient in servicing clients in person, on the phone, and by email. Demonstrate sound judgement and professionalism. Able to collaborate with staff at all levels. Experience with conflict resolution. Must be able to multi-task and manage multiple priorities. Other Requirements Criminal Record and Judicial Matters Check. Hours & Conditions of Work This is a part-time position, and normal work hours are varied and include evenings and weekends. Compensation Middlesex Centre offers a competitive wage. Compensation for this position is currently $17.60 to $20.58 per hour. Job Posting #: 2026-026 Closing Date: September 30, 2026 This posting is for an existing vacancy within our organization. We are actively seeking qualified candidates to fill this position. Middlesex Centre is an equal opportunity employer and is committed to an inclusive recruitment and selection processes. Please advise us in confidence of any accommodations needed to ensure your access to a fair and equitable process. Middlesex Centre is an equal opportunity employer and is committed to an inclusive recruitment and selection processes. Please advise us in confidence of any accommodations needed to ensure your access to a fair and equitable process.

What you’ll do

The Customer Service Representative acts as the primary point of contact for the public, handling inquiries and providing information at municipal facilities. Responsibilities include processing payments, maintaining accurate records, and supporting the Community Services department with administrative tasks.

Requirements

Candidates must have a minimum of a Grade 9 education and 6 months to 1 year of experience in a customer service or cash handling role. Proficiency in Microsoft Office and strong interpersonal skills are required to manage public interactions effectively.

Benefits

• Defined-benefit pension plan • Employee and family assistance program • Ongoing training • Professional development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Conflict resolution
• Microsoft Office Suite
• Communication
• Interpersonal skills
• Problem solving
• Administrative support
• Data entry
• Multi-tasking
• Time management
• Professionalism
• Cash Handling
• Issuing Receipts
• Administrative Functions
• Microsoft Access
• Microsoft Excel
• Customer Service
• Computer Literacy
• Conflict Resolution
• Cooperation
• Innovation
• Microsoft Outlook
• Microsoft Office
• Multitasking
• Microsoft PowerPoint
• Filing
• Customer Inquiries

Job areas

• Customer Service & Support
• Government & Public Sector
• Administrative
• Sports & Recreation
• Customer Service Representative/Community Manager
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives